The official website of the City of London300 Dufferin Avenue519-661-CITY (2489)3-1-1 (within London)

Contact Us

Frequently Called Numbers


For general information, or for service inquiries, please use the information below.


Additional information is available on our directory page.


City of London

300 Dufferin Avenue London Ontario PO BOX 5035 N6A 4L9

Tel: 519-661-CITY (2489)

Building Division - Architectural/structural review; building permits

Tel: 519-661-4555


Bylaws - Untidy properties, noise complaints, enforcement

Tel: 519-661-4660


Councillors Office - General inquiries

Tel: 519 661-5095


Elections Office

Lower Level, City Hall

Tel:  519-661-4535


Fire – Non Emergency, Backyard fires, open air burning

Tel: 519-661-4565

Tel: After Hours: 519-661-5615


Flooding - basement flooding, road flooding, yard flooding, sewer issues

Monday to Friday 8:30 to 4:30

Tel:  519-661-4570

After Hours for urgent matters:  519-661-4965

Forestry calls for City trees along streets

Tel:  519-661-CITY (2489) ext. 5783


Garbage, Recycling - General inquiries

Tel: 519-661-4570


Graffiti hotline

Tel: 519-661-4570


Licences - Business / taxi & limo /rental unit licences

Tel: 519-930-3515


More Hours - Greater Access

The City of London is now open more hours to make it easier for you to access our services – at times and locations that are convenient for you. We’re here to help and we’ll be working more hours during mornings, evenings and Saturdays to serve you even better.

Here are the details so you can have greater access to City services.

Tel: 519-661-CITY (2489)


Ontario Works - General inquiries

Tel: 519-661-4520


Ontario Works - Rescheduling Verification Appointments

Tel: 519-661-4807


Parks maintenance and forestry issues within City parks

The public can identify maintenance issues that need to be addressed such as safety issues, debris blocking pedestrian/cycling pathways and litter.

Tel: 519-661-4570

After Hours for urgent matters:  519-661-4965


Parking regulations, enforcement, illegally parked vehicles

Tel: 519-661-4537

After Hours: 519-661-4965


Provincial Offences - Court Administration

Tel:  519-661-1882


Recreation Programs/Spectrum - Recreation and Parks

General inquiries; Spectrum recreation program inquiries; registrations for recreation classes/courses; community centres & recreational facility rentals

Tel: 519-661-5575


Roads and sidewalk maintenance and construction

Potholes and other road hazards, road construction, construction maintenance, road and sidewalk repairs, sign maintenance, snow removal, street sweeping & flushing; parks maintenance, catch basins & culverts, storm water management

Tel: 519-661-4570

After Hours for urgent matters:  519-661-4965

Service London - Report a Concern

If you have a service request such as a pothole to report, an issue with your garbage/recycling collection, a road/sidewalk issue, playground issue, you can report these concerns online.

Snow clearing

The City has standards for snow clearing and asks the public to refrain from calling until after snow clearing operations has been able to reasonably complete the necessary work.

Tel: 519-661-4570

After Hours for urgent matters:  519-661-4965



Property, commercial, industrial & multi-residential; inquiries and pre-authorized tax payments

Tel: 519-661-4540


Zoning - General inquiries about properties

Tel: 519-930-3510