For the most up-to-date information about COVID-19 impacts on City programs and services, visit our COVID-19 page.
The official website of the City of London300 Dufferin Avenue519-661-CITY (2489)3-1-1 (within London)

COVID-19 (Coronavirus) Information


Current Situation:

As part of our ongoing efforts to slow the spread of COVID-19, and in keeping with the Province of Ontario’s declaration of a State of Emergency, the City of London is maintaining minimal operations and delivering essential services. 

Access to some services in person and by appointment are available at City Hall and at 206 Dundas Street.

Child care, recreation and social service supports offering in-person beginning Monday, September 21.

The City will be gradually reopening select community centres and arenas throughout the fall to accommodate recreation programming.

Park playgrounds and select outdoor and indoor pools are open.

If you are in our parks or on pathways, maintain the safe physical distance of at least two metres apart from others.

Impact on City of London Services:

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  • Animal Services

    The London Animal Care Centre, 121 Pine Valley Blvd, is now open and most services have been resumed. 

    Before visiting the shelter, please visit www.accpets.ca or call 519-685-1330 for additional information on services available at this time and new COVID-19 measures in place.

    The Catty Shack adoption centre located at 756 Windermere Ave. remains closed to the public until further notice.

     

  • By-Law Enforcement

    Report the following unsafe occurrences by phone or email.

    • Unsafe buildings requiring immediate attention or unsafe pool fences call 519-661-CITY (2489) or email enforcement@london.ca
  • Child Care Fee Subsidy

    Children’s Services – Citi Plaza

    • Pick-up of Child Care Fee Subsidy Applications and supplemental forms.
    • Drop-off of completed Child Care Fee Subsidy Applications and supporting documents.
    • In-person inquires about the status of applicant files.
    • In-person inquiries about Child Care Fee Subsidy.

    Processing available via telephone or email, childcare@london.ca or 519-661-4834.

    Families are encouraged to connect with their own child care centre on service delivery.

  • Dearness Home
  • Emergency Forestry

    Emergency forestry services continue.

    We encourage Londoners to report any issues with forestry on the Service London portal.

     

  • EnviroDepots

    EnviroDepots remain open, but only for necessary trips. We ask that you please store materials such as extra bagged garbage and yard waste as long as possible, and use regularly scheduled collection at home before coming to the EnviroDepots.

    In an effort to reduce the spread of COVID-19, cash will not be accepted until further notice. Credit and debit continue to be accepted.

    Learn more about EnviroDepot locations and hours of operations: www.london.ca/envirodepots

  • Fire Services

    If you are experiencing an emergency, call 9-1-1. Fire services will be responding to all emergency calls.

    If your call is not an emergency, please call 519-661-5615.

    As of August 10, 2020, the London Fire Department is open to the public at Memorial Headquarters ONLY (400 Horton St E), Monday to Friday 8:30 a.m. - 4:30 p.m.

    • Visitors can enter through the main door located on the southeast side of the building and then check in with the staff member at the front watch office desk
    • Visitors will be directed to answer some self-screening questions and must wear a mask per the City of London’s by-law

    Services now available:

    • File searches
    • General walk-in inquiries
    • Fire inspections

    Services not yet available (until further notice):

    • Tours
    • Station visits
    • In-person public education events
    • London Food Bank drop-off locations

    Safety measures in place include:

    • Screening upon entry. If you feel unwell, please stay home
    • Masks to be worn indoors
    • Sanitizer available in all spaces
    • 6-foot physical distancing being enforced
    • Plexi-glass barriers have been installed in customer service areas
  • Garbage Collection

    Garbage collection continues as scheduled.

    We’ve developed some waste disposal guidelines to do our part in slowing the spread of COVID-19.

    • Bag all used tissues and napkins, and please place in the garbage. Do not place waste loosely in garbage containers.
    • Used gloves and masks are garbage and do not belong left on the ground. Please remember to place your used gloves and masks in a bag and then into the garbage container.
    • If you or someone in your household is feeling unwell, please place items that have been in contact with your mouth, nose or eyes into a bag and then into the garbage. This includes items that you normally place into your Blue Box such as plastic bottles, pop cans and milk or juice containers.
    • Please respect physical distancing with Sanitation and Recycling Operators and do not approach the vehicle.

    Visit the EnviroDepots section for information related to this service: www.london.ca/envirodepots

    Report any issues regarding garbage on the Service London portal.

  • Housing and Homeless Prevention

    Homeless prevention supports will be provided through the Housing Access Centre over the phone by calling 519-661-0861 or email hac@london.ca

    Front counter service at Citi Plaza beginning October 1, 2020.

  • Housing Services

    Housing Access Centre (HAC) services will continue to be provided over the phone by calling 519-661-0861 or email hac@london.ca

  • London Middlesex Community Housing

    Supports for London Middlesex Housing Corporation tenants will continue. If you require support, please call 519-434-2765.

  • Recycling

    Recycling collection continues as scheduled.

    If you or someone in your household is feeling unwell, please place items that have contact with your mouth, nose or eyes into a bag and then into the garbage  – even items that you normally place into your Blue Box such as plastic bottles, pop cans and milk or juice containers.

    Please respect physical distancing with Sanitation and Recycling Operators and do not approach the vehicle.

    Report any issues regarding garbage or recycling on the Service London portal.

  • Roads and Streets

    Emergency repairs and ongoing required operations continue. This includes:

    • Traffic signal repair & operations
    • Street sign repair
    • Street light repair
    • Barricade crews
    • Pot hole repair on a case by case basis
    • Emergency forestry operations
    • Emergency bridge engineering

    Londoners can report any emergencies by calling 519-661-CITY (2489).

  • Social Services (Ontario Works)

    While Londoners are encouraged to continue accessing services through phone, email and virtually whenever possible, the following front counter locations will be open to the public from Monday to Friday, 8:30 a.m. to 4:30 p.m.:

    • Citi Plaza – Ontario Works, Housing, Homeless Prevention, Children’s Services and Parks & Recreation
    • London East – Ontario Works
    • Northland Mall – Ontario Works
    • South London Community Centre – Ontario Works
    • Westmount Shopping Centre – Ontario Works

    It is important to note that not all services previously offered will be available at this time in an effort to ensure the health and safety of both the community and City staff.

    Applications are accepted online or by calling 519-661-4520 Ext. 3.

    Ontario Works assistance or general information about programs and services can be accessed by calling 519-661-4520 or emailing socialservices@london.ca.

    Services Available In-Person:

    Ontario Works

    • Cheque pick-up at Citi Plaza.
    • Cheque encashment stamps at all locations.
    • Emergency services and drop-in supports at all locations.

    Signage with information on self-screening and enhanced public health precautions is posted at all entrances and service counters.

  • Water Operations, Wastewater Treatment, and Sewers

    Emergency repairs and ongoing required operations will continue. This includes operations around water quality, spills, floods, and storm response.

    The City of London's Water By-law W-8 has been revised. There are no outdoor (odd/even) summer water use restrictions in effect.

    Please remember, toilets are not garbage cans. Don’t flush wipes, food, toys, or medicine down the drain. This can cause backed up pipes and flooded basements.

    Londoners can report any emergencies by calling 519-661-CITY (2489).

  • Parks and Playgrounds

    Park playgrounds are open.

    Park amenities including outdoor sports fields and baseball diamonds, select pools, skate parks, basketball courts, disk golf, tennis and pickleball courts, golf courses, off-leash dog parks, spray pads and some park washrooms are now open.

     

  • Property Tax

    City Council voted to defer the due date for final 2020 property tax installments by 60 days.

    For property owners paying property taxes through installments, the revised remaining payment due dates for 2020 are now the end of August, end of October, and December 15.

    For property owners on preauthorized payments, the final billings for the 2020 taxation year are being spread over five payments with the new due dates being the end of August, end of September, end of October, end of November and December 15.

    Payments received on or before these revised due dates will not be subject to interest or penalties.

    The property tax deferral is in addition to previously announced financial measures including the waiving of interest and penalties for 60 days for unpaid Interim 2020 Property Tax Installments that were due on March 31, 2020, waiving of interest and penalties for 60 days for unpaid water and wastewater billings and deferring on an interest-free basis for a minimum period of 60 days all Community Improvement Plan loan repayments.

    For questions about property taxes, please contact the Tax Office at 519-661-4540 or taxoffice@london.ca.

    Payment Options:

    • The City of London's Pre-Authorized Payment Plan
    • On-line via your bank's on-line banking website
    • At most financial institutions upon payment of their fee (if applicable). Payments at financial institutions must be date stamped by the teller on or before the due date to avoid penalty.
    • By cheque, payable to the City of London mailed in the envelope provided (Property Tax Section, P.O. Box 5256, London ON  N6A 5M6).  Do not mail cash. Payments provided by mail must be postmarked on or before the due date to avoid penalty.
    • In the night letter depository located on the wall at the southwest corner of City Hall
    • By credit card using a third-party service provider
    • The City of London does not offer the option of paying property taxes using a credit card. However, you may be able to use a third-party service provider that offers additional payment methods, including credit cards. The provider that offers the credit card method at this time is listed below for your convenience.  Third-party providers charge a fee for their service.

     

  • Household Special Waste Depot

    The waste disposal drop-off area and Household Special Waste Depot located inside the W12A Landfill is open.

    Residents are asked to only visit if necessary, and to continue to maintain physical distancing at the Depot.

    Report any issues regarding garbage on the Service London portal.

  • Building Permits

    Please refer to Building Division services during COVID-19 for updates on services available during this time.

  • Landfill

    The City’s W12A Landfill is open for public access.

    Residents are asked to only visit if necessary, and to continue to maintain physical distancing at the Landfill.

    Report any issues regarding garbage on the Service London portal.

  • Recreation Programs, Facilities and Memberships
    • The City will be gradually reopening select community centres and arenas throughout the fall to accommodate recreation programming.
    • For special events, only walks and runs will be permitted, beginning September 19, for the remainder of 2020.  This is to comply with limiting outdoor public gathering to no more than 100 individuals.
    • Private indoor rentals at all recreation facilities will not be accepted for September or October.

    Programs and details will be advertised bi-weekly through the london.ca/playyourway and the City’s Facebook and Twitter starting Friday, August 28. Participants can register for these programs one week in advance of a program.

  • Yard Waste Collection

    Yard Waste collection continues as scheduled. Consult the Waste Reduction & Conservation Calendar to determine your Green Week schedule and how to prepare yard waste so it will be picked up.

    Please respect physical distancing with Vehicle Operators and do not approach the vehicle.

    Report any issues regarding yard waste collection on the Service London portal.

  • Development Services

    Please refer to Development Services COVID-19 status updates for services available during this time.

  • Parking Enforcement

    The following parking services and enforcement will come into effect on Friday, August 21:
     

    • Parking Enforcement Services
    • Remote screenings

    We are not administering parking pass services at this time, however, if you are a current monthly pass holder, and would like to update your contact information so that we can contact you when we re-open to the public, please email bmhansen@london.ca.

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