The official website of the City of London300 Dufferin Avenue519-661-CITY (2489)3-1-1 (within London)

COVID-19 (Coronavirus) Information


Current Situation:

As part of our ongoing efforts to slow the spread of COVID-19, and in keeping with the Province of Ontario’s declaration of a State of Emergency, the City of London has moved to minimal operations and delivering essential services only until further notice.

All City facilities including City Hall, arenas, community centres and senior’s centres, pools, libraries, golf courses and Provincial Offences Court, Tourism London offices and social services offices will be closed to the public until further notice. Playgrounds, skate parks and multi-use courts are closed. Sports fields, golf courses, off-leash dog parks and community gardens are also closed. If you are in our parks or on pathways, maintain the safe physical distance of at least two metres apart from others.

Impact on City of London Services:

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  • Animal Services

    London Animal Care Centre will respond only to reports of stray dogs, bite investigations and sick/injured wildlife.

    Report by phone 519-685-1330 or email animalservices@london.ca.

  • By-Law and Parking Enforcement

    Report the following unsafe occurrences by phone or email.

  • Child Care Fee Subsidy

    Child Care Fee Subsidy Program office is closed. Processing will remain available by email at childcare@london.ca.

    At present all current Child Care Fee Subsidy arrangements remain in place regardless of whether parent/guardian activity (work or school) has changed or will change over the coming weeks. This also applies if your Licenced Child Care provider has temporarily closed.

    Most licensed child care centres are closed. Families are encouraged to connect with their own child care centre on service delivery.

  • Dearness Home

    For the protection of residents, who are particularly vulnerable to COVID-19, non-essential visitors will no longer be allowed at Dearness Home and screening protocols have been put in place.

  • Emergency Forestry

    Emergency forestry services continue.

    We encourage Londoners to report any issues with Forestry on our Service London portal.

     

  • EnviroDepots

    The public drop off area at the W12A Landfill is closed to public access.

    EnviroDepots remain open, but only for necessary trips. We ask that you please store materials such as extra bagged garbage and yard waste as long as possible, and please use regularly scheduled collection at home before coming to the EnviroDepots.

    In an effort to reduce the spread of COVID-19, cash will not be accepted at the until further notice.  Credit and debit continue to be accepted.

    Learn more about EnviroDepot locations and hours of operations: www.london.ca/envirodepots

    Please note: City Council has passed a motion to waive the $1.50 per bag fee for residents that need to dispose of bagged garbage at three EnviroDepots until May 4, 2020. Homes that have to dispose of bagged garbage above the three container limit can do so at one of these three EnviroDepot without paying the fee.

  • Fire Services

    If you are experiencing an emergency, please call 911. Fire services will be responding to all emergency calls.

    If your call is not an emergency, please call 519-661-5615.

    All fire stations will be closed to the public.

    Open Air Burning:

    The London Fire Department is advising residents that as of April 1, all open burning as per the Open Air Burning By-law F-7 in the City of London will be banned until further notice.

  • Garbage Collection

    Garbage collection continues as scheduled.

    We’ve developed some waste disposal guidelines to do our part in slowing the spread of COVID-19.

    • Bag all used tissues and napkins, and please place in the garbage. Do not place waste loosely in garbage containers.
    • If you or someone in your household is feeling unwell, please place items that have been in contact with your mouth, nose or eyes into a bag and then into the garbage. This includes items that you normally place into your Blue Box such as plastic bottles, pop cans and milk or juice containers.
    • Reduce the amount of waste placed at the curb – we ask that Londoners place the least amount of garbage at the curb as possible.
    • Hold on to bulky waste like furniture, mattresses, couches. Please store these items at your property as long as possible during this time.
    • Please respect physical distancing with Sanitation and Recycling Operators and do not approach the vehicle.

    Visit the EnviroDepots section for information related to this service: www.london.ca/envirodepots

    To report any issues regarding garbage, please report it on our Service London portal.

  • Homeless Prevention

    Homeless prevention supports will be provided through the Housing Access Centre over the phone by calling 519-661-0861 or email hac@london.ca

  • Housing Services

    Housing Access Centre (HAC) services will continue to be provided over the phone by calling 519-661-0861 or email hac@london.ca

  • London Middlesex Community Housing

    Supports for London Middlesex Housing Corporation tenants will continue. If you require support, please call 519-434-2765.

  • Recycling

    Recycling collection continues as scheduled.

    If you or someone in your household is feeling unwell, please place items that have contact with your mouth, nose or eyes into a bag and then into the garbage  – even items that you normally place into your Blue Box such as plastic bottles, pop cans and milk or juice containers.

    Please respect physical distancing with Sanitation and Recycling Operators and do not approach the vehicle.

    To report any issues regarding garbage or recycling, please report it on our Service London portal.

  • Roads and Streets

    Emergency repairs and ongoing required operations continue. This includes:

    • Traffic signal repair & operations
    • Street sign repair
    • Street light repair
    • Barricade crews
    • Pot hole repair on a case by case basis
    • Emergency forestry operations
    • Emergency bridge engineering

    Londoners can report any emergencies by calling 519-661-CITY (2489).

  • Social Services (Ontario Works)

    The City of London Social Services - Ontario Works (OW) program continues to operate and offer limited services. Applications are accepted online or by calling 519-661-4520 Ext. 3.

    The Social Services Office at Citi Plaza - 355 Wellington Road will offer:

    • Drop box for mail and verification documents
    • Cheque pick up for new applicants without an address will be available every Friday from 1 p.m. - 4 p.m.
    • Monthly cheque pick up at the end of the month
       (Dates and times to be confirmed)
    • Subsidized transit passes are available for purchase every Friday from 1 p.m. - 4 p.m. Passes can also be purchased at LTC Sales Locations. For LTC locations, information or hours of operation call 519-451-1347.

    All other City Social Services office locations and community mail boxes are closed until further notice.

    Ontario Works assistance or general information about programs and services can be accessed by calling 519-661-4520 or emailing socialservices@london.ca.

    Priority services during this time will be limited to:

    1. Discretionary Benefits (funeral, emergency dental, transit)
    2. Cheque production and distribution
    3. Intakes and emergency social assistance

  • Water Operations, Wastewater Treatment, and Sewers

    Emergency repairs and ongoing required operations will continue. This includes operations around water quality, spills, floods, and storm response.

    Please remember, toilets are not garbage cans. Don’t flush wipes, food, toys, or medicine down the drain. This can cause backed up pipes and flooded basements.

    Londoners can report any emergencies by calling 519-661-CITY (2489).

  • Parks and Playgrounds

    All outside play structures are closed. This includes playgrounds, skate parks and multi-use courts.

    In addition to these closures, all City sports fields, off-leash dog parks, golf courses and community gardens remain closed until further notice.

     

  • Property Tax

    All interest and penalties for unpaid Interim 2020 Property Tax Installments due on March 31, 2020 will be waived for a period of 60 days.

    The property tax payment deadline for the March interim installment remained March 31, 2020, however, residents not able to make a payment by the deadline will not be charged late penalties or interest in April or May on late payments. While these measures were approved for 60 days, Council has directed staff to report back with next steps on further options to assist taxpayers, including potential deferral of the next installment scheduled for June.

    The waiving of interest and penalties does not apply to payments already setup through pre-authorized payments, post-dated cheques to be cashed on March 31, 2020, property tax accounts being paid by a financial institution from the property owner’s mortgage payments, supplementary taxes due on March 31, 2020 and April 30, 2020 for the years 2019 and 2018, or to any arrears that arose prior to the March 31 interim installment due date.

    The City of London continues to accept property tax payments.

    Payment Options:

    • The City of London's Pre-Authorized Payment Plan
    • On-line via your bank's on-line banking website
    • At most financial institutions upon payment of their fee (if applicable). Payments at financial institutions must be date stamped by the teller on or before the due date to avoid penalty.
    • By cheque, payable to the City of London mailed in the envelope provided (Property Tax Section, P.O. Box 5256, London ON  N6A 5M6).  Do not mail cash. Payments provided by mail must be postmarked on or before the due date to avoid penalty.
    • In the night letter depository located on the wall at the southwest corner of City Hall
    • By credit card using a third-party service provider
    • The City of London does not offer the option of paying property taxes using a credit card. However, you may be able to use a third-party service provider that offers additional payment methods, including credit cards. The provider that offers the credit card method at this time is listed below for your convenience.  Third-party providers charge a fee for their service.

    If you have questions, please email taxoffice@london.ca

     

  • Household Special Waste Depot

    Public access to the waste disposal drop-off area and Household Special Waste Depot located inside the W12A Landfill is closed until further notice.

    Residents are asked to continue to store household special waste items safely at home. Do not place these items in the garbage.

    To report any issues regarding garbage, please report it on our Service London portal.

  • Building Permits

    Please refer to Building Division services during COVID-19 for updates on services available during this time.

  • Landfill

    Closed to public access.

    The City’s W12A Landfill will only accept commercial vehicles carrying garbage and operational materials. An increase in large trucks and a reduction in staff resources due to Covid-19 requires additional on-site health and safety measures be implemented.

  • Recreation Programs, Facilities and Memberships
    • All spring recreation programming start dates and registration will be postponed until further notice.
    • Memberships will be extended based on the number of days that recreation facilities are closed.
    • All facility rentals are cancelled at this time.
    • All special events and bus trips at Kiwanis and Hamilton Road Seniors’ Centres are being cancelled for the month of April.
    • The Province of Ontario narrowed the list of essential services, which has impacted construction projects. As a result, work on the East Lions Community Centre will stop.
  • Emergency Licensed Child Care for Essential Frontline Workers

    Information on Emergency Licensed Child Care for designated essential workers, which is available at no cost to eligible families can be found at: Emergency Licensed Child Care

    These supports are reserved exclusively for the children of eligible essential workers who have exhausted all other child care alternatives.

    IMPORTANT NOTE:  At this time, we are only accepting applications from front-line health care workers and emergency first responders (including Middlesex London Public Health).

     

  • Yard Waste Collection

    Yard Waste collection continues as scheduled. Consult the Waste Reduction & Conservation Calendar to determine your Green Week schedule and how to prepare yard waste so it will be picked up.

    Please respect physical distancing with Vehicle Operators and do not approach the vehicle.

    To report any issues regarding yard waste collection, please report it on our Service London portal.

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