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Be Involved - Solving Homelessness Together in London

Homelessness in London

What is Homelessness?

Homelessness describes the experience of an individual or family with no housing most often living with co-occurring issues of addiction, mental health, poor physical health, trauma and violence.

What is London doing about Homelessness?

The City of London’s Homeless Prevention System is a coordinated response aimed at supporting individuals and families experiencing homelessness to maintain housing stability. From the stability and safety of home, individuals and families begin to work on the issues that contributed to their homelessness.

What is London’s Coordinated Informed Response?

London’s Coordinated Informed Response works together with multiple service areas and organizations. This caring and compassionate response aims to support individuals who are street involved, sleeping rough and urban camping in finding safe alternative solutions focused on housing.  

Frequently Asked Questions and Answers - Reporting a Concern

In some situations, an individual, or groups of individuals experiencing homelessness may demonstrate distressing, disruptive and/or unpredictable behaviours.   

Someone in distress

  • In an emergency situation, if someone is causing harm to themselves, others, or property, call 911.
  • If someone appears to be experiencing homelessness, call London Cares at 519-667-2273 (CARE), available 24/7hours a day, 7 days a week.

Urban Camp

  • Do not attempt to remove the camp.
  • Report the location and details to  or call 519-661-4570.

Discarded Needles or Drug Using Equipment

  • If you come across needles and other drug using equipment found in your community, call 519-661-CITY (2489) ext. 4965. This phone line is answered 24 hours a day, 7 days a week. 
  • For more information on the safe handling and disposal of needles and other drug using equipment, go to

Counting Our Way Home London's 2018 Community Enumeration Event Results

Enumeration events are community events that engage Londoners to solve homelessness together.  Enumeration events assist the City of London, the Province of Ontario, the Government of Canada and the Canadian Alliance to End Homelessness to have a stronger understanding of homelessness and are an essential part of our response to homelessness.

On April 24, 2018, 73 community volunteers and 20 team leaders from homeless serving agencies surveyed 406 individuals and families experiencing homelessness in 15 locations in London.

The results of the 2018 Enumeration Event are posted to the right of your screen.

Watch Holly Painter's presentation of:

"If Our Streets Could Speak"

presented at the CAEH National Conference in November 2016.






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