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Emergency Licensed Child Care for Essential Frontline Workers


During the current COVID-19 outbreak the City of London (as the Service System Manager of Child Care and Early Years for the City of London and County of Middlesex) together with the Province of Ontario, recognize health care and other essential frontline workers must continue to go to work.

In order to support essential service workers with the care of their children, Licensed Child Care Agencies identified in the Service System Manager’s Ministry of Education approved Plan will be providing Emergency Licensed Child Care free of charge to eligible families. The safest option for families is to have children remain at home, if possible.

Emergency Licensed Child Care services are reserved exclusively for children of essential and critical service workers identified in the Province of Ontario’s ‘List of Workers Eligible for Emergency Child Care’, who have no other alternatives.   

Due to limited spaces, and in order to maintain provincial health and safety requirements during the COVID-19 pandemic, the City of London will be approving Applications for Emergency Licensed child care spaces for eligible families on a first come, first served basis.  Eligible workers seeking to access Emergency Licensed Child Care are required to complete and submit the online application. 

We anticipate the level of demand for Emergency Licensed Child Care spaces will exceed the number of available Licensed Child Care spaces, and so the City will prioritize child care spaces for front-line health care workers and emergency first responders (including Middlesex London Public Health).

Approved operators in London and Middlesex will be listed here on the Child Care Fee Subsidy website, as well as the Government of Ontario web site.

Emergency Licensed Child Care operators will be begin operations through a phased-in approach, and so the list of child care centres providing care will be updated regularly.

If an Emergency Licensed child care space is not available at the time of request, the name of each eligible child will be kept on a waitlist. The waitlist date will be the date which the completed application was received by the Children’s Services office.

IMPORTANT NOTE:  At this time we are only accepting applications from front–line health care workers and emergency first responders (including Middlesex London Public Health).

Currently our Emergency Licensed Child Care spaces are full, additional applications received will be added to our Wait List. You are encouraged to apply, and in the event space becomes available, you will be contacted by our department.

The full list of eligible designated essential workers can be found at: Eligible Workers

Emergency Child Care Centres currently available in London/Middlesex:

  • Kids and Company:  1480 Richmond St, London, ON N6G 2N3 (effective April 1, 2020
  • Chelsea Green Children’s Centre: 250 Thompson Rd, London, ON N5Z 2Z2 (effective April 2, 2020)
  • Kid Logic: 750 Wharncliffe Rd S, London, ON N6J 2N4 (effective April 6, 2020)
  • Salvation Army Village Child Care Centre: 1340 Dundas Street East, London ON N5W 3B3 (effective June 1, 2020)

Application Form:

London Middlesex Emergency Licensed Child Care Services COVID -19 Application Form 

Please email completed applications to childcare@london.ca.

Frequently Asked Questions:

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  • How is eligibility for Emergency Care Services determined?

    Parents/Guardians will be eligible to apply for Emergency Care Services if they:

    • Are employed in and required to report on-site in an occupation listed on the Ministry of Education’s ‘List of Eligible Frontline Essential Workers’; and
    • Meet other requirements as outlined on the Application Form (ie. all other childcare options have been exhausted) and outlined on the webpage where the Application Form is found (ie. certain occupations will be prioritized based on local demand).   The Application Form can be found above.

    Parents/Guardians may be eligible for care only on the days that they are working on-site in the approved occupation.

  • Will eligible families be required to pay for Emergency Care Services?

    No, the Ministry of Education has confirmed that Emergency Care Services will be provided at no cost to eligible families (as set out above).

  • How do families know which Agencies will be providing Emergency Care Services?

    All Agencies that are approved to provide Emergency Care Services in the Province of Ontario will be listed on the Ministry of Education’s “Child Care for Health Care and Frontline Staff” website found at: https://www.ontario.ca/page/child-care-health-care-and-frontline-staff.  This website contains information regarding:

    • Emergency Child Care
    • Eligibility for Emergency Child Care
    • Where to find Emergency Child Care Centres
    • Criteria for a Child Care Centre to Open (as an Emergency Child Care Centre)

    This website will be update as new approved Agencies begin operating their Emergency Care Services.

    All Agencies that are approved to provide Emergency Care Services specifically within London and Middlesex will be listed on the City of London’s Children’s Services above.

  • Are families required to access Emergency Care Services in the municipality in which they reside?

    No, eligible families (as set out above) may access Emergency Care Services at the location of their preference with availability.

  • How do eligible families apply for Emergency Care Services?

    Eligible families seeking to access Emergency Care Services at an approved Licensed Child Care Agency in London or Middlesex will be required to complete a copy of the “London-Middlesex Emergency Licensed Child Care Services: COVID-19 Application Form”.

    The Application Form can be downloaded here: Application Form

  • How will families know when their Application for Emergency Care Services has been received by the municipality?

    Once a completed Application Form has been submitted to Children’s Services, the Primary Applicant will receive a reply email from Children’s Services indicating that their Application Form has been received and is in the process of being reviewed.  Further communication will follow.

  • How will families know if their Application for Emergency Care Services has been approved or denied?

    Once eligibility has been determined, an email will be sent to the Primary Applicant indicating approval or denial of the Application, along with relevant information including: location of care, number of approved days etc.

  • What will happen when all available Emergency Care spaces have been filled and families continue to apply?

    Once all approved and available Emergency Care spaces are occupied, a waitlist will be developed and maintained by Children’s Services.  As spaces become available, the spaces will be filled using a ‘first-come, first-served’ methodology for eligible families (as set out in #1 above), using the waitlist.

  • Can families who currently access Child Care Fee Subsidy also access free Emergency Care Services?

    Yes, as long as the family meets all eligibility criteria for Emergency Child Care Services.  Access to Emergency Care Services will have no impact on a families’ eligibility for/use of Child Care Fee Subsidy.

  • What if a family would like to appeal a decision made regarding eligibility for Emergency Care Services?

    If a family wishes to appeal a decision made regarding their eligibility for Emergency Care Services, they are to email their question/concern to childcare@london.ca

  • What if a family has a complaint regarding Emergency Care Services?

    Complaints regarding the service/care that a family receives in the context of Emergency Care Services should be directed to the Ministry of Education through regular Licensed Child Care complaints protocols.  A copy of the complaints process is outlined at the following link: https://www.ontario.ca/page/make-child-care-complaint

  • What additional Protocols/Procedures are Emergency Care Services required to complete to support the health and safety of children and staff?

    All Policies and requirements of the Child Care and Early Years Act (2014) continue to apply to Emergency Licensed Child Care Services.  Additionally, Agencies are required to adhere to several enhanced Procedures/Protocols.  Some of the enhanced measures will include the following:

    • Enhanced Sanitary Practices
    • Screening and Monitoring for Symptoms (families and children)
    • Actions to be taken when Symptoms Displayed (families and children)
    • Physical Distancing (where possible)
    • Restriction of Visitors
    • When to Restrict Access

    All Policies and requirements of the Child Care and Early Years Act (2014) continue to apply to Emergency Licensed Child Care Services.  Additionally, Agencies are required to adhere to several enhanced Procedures/Protocols.  Some of the enhanced measures will include the following:

    • Enhanced Sanitary Practices
    • Screening and Monitoring for Symptoms (families and children)
    • Actions to be taken when Symptoms Displayed (families and children)
    • Physical Distancing (where possible)
    • Restriction of Visitors
    • When to Restrict Access
    • Additional to be added as needed
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