The City of London is dedicated to the continuous improvement of the public services we deliver. Through our Customer Service Standards we aim to help residents better understand the length of time it takes requested services to be delivered.
Customer Service Standards are expressed in business days which can be calculated as the working days Monday through Friday, not including weekends or public holidays. Standards that are mandated by a Provincial Act are displayed as regular calendar days.
- Phone: All callers who dial 519-661-CITY (2489) during business hours can navigate a detailed menu outlining various City departments and services. Voicemails will be returned within two business days to acknowledge receipt of the call.
- Email: All emails will be acknowledged within two business days. An automatic response will be activated by individuals who are out of office and may be activated by specific departments.
Additional service level standards are outlined below.