Service London is focused on making the City of London a more citizen-centered organization by delivering services that are important to our residents and focused on their specific needs. This means there should be no wrong door to accessing services or information. In order to achieve this, the City of London has made changes to each of its three main service channels: online, phone, and in person.
- Online: The City’s website is our fastest growing service channel with increasing trafﬁc every year. We aim to enhance the ways that residents can interact with the City through their mobile devices and via social media. Recognizing the convenience of 24/7 access, we launched the Service London Portal, which allows residents to submit service requests online, and Service London Business to support new and growing businesses.
- Phone: We receive between 500,000 and 750,000 phone calls per year from residents seeking information or services. Our focus for this service channel allowed us to move toward 519-661-CITY (2489), a single number for all non-emergency municipal services.
- In Person: The majority of City services are accessed over the counter with in-person visits. Our focus for this channel will be working to provide access to a broader range of information and services at more locations, and working towards one-stop access for as many services as possible.
Please note that Service London is not a ServiceOntario location.