Your assistance in identifying street light and traffic signal outages is an important contribution to the safety of our community. Providing this assistance is easy with the street light identification function via London CityMap and a 24/7 hotline number (519-661-2641) for both street light and traffic signal outages.
When you call the 519-661-2641 hotline, you'll receive the following touch-tone telephone options:
Press 1 for street lights - your call is automatically forwarded to Langley Utilities Contracting Ltd. who has been the City's street light maintenance contractor since May 1, 2004.
Press 2 for traffic signals - your call is automatically forwarded to Guild Electric Limited, the contracted company for this service work since May 1, 2008.
Please provide as much information as possible when reporting the outage.
Here's how these services work:
Using our interactive map - say, by an address search - you can view the City's street lights. CityMap's street light inventory is shown as orange dots (for optimal viewing the recommended scale is 250 metres). By clicking on the "Identify" tab at the top of London CityMap, then clicking on the orange dot representing the "out" street light you'll see a pop-up screen "CityMap: About This Street Light." Appearing to the top right, the pop-up screen provides the location and ID number to report when making a service maintenance call to 519-661-2641.