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Play Your Way What You Need to Know

What I Need To Know

About Play Your Way Online

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  • What is Play Your Way Online?

    Play Your Way Online is our new registration system for Recreation Guide courses, membership purchases and City of London facility availability, information and some booking opportunities.

  • Why are we changing how you register?

    The City of London has been using their current program registration system for over 20 years and is upgrading to modernize your customer experience. Play Your Way Online will be launching for Spring & Summer 2020 registration. See Important Dates below for more details.

  • What's different about Play Your Way Online?

    Featuring a streamlined and simplified service, Play Your Way Online will make finding and registering for courses faster than ever, ensuring who logs in will be instantly connected.

    • Easy access from your computer, tablet or smart phone
    • Provides more self-service options online 24/7, 365 days a year
    • Option to store your credit card information securely
    • Login with your e-mail address and create your own password
    • Advanced search option to find courses and facility information
    • Ability to book picnic sites online


Login & Account Creation

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  • Can I use my old client ID and family pin number from Spectrum Online?

    No. Our new registration system will require a new login based on your e-mail and a password of your choosing.

  • I do not have an e-mail, how do I register for a new account?

    You will be able to register in person at one of our 8 customer service locations or by phone. Stay tuned for more information and updates on how to create your Play Your Way Online account.

  • Will I still have access to my old online Spectrum account?

    No. The current online system will be disabled in March 2020, however, our staff will continue to have access to account information from our old system and can answer questions regarding previous registration, memberships and facility bookings.

  • How will I get my new login?

    All customers will be given the opportunity to create a new account and login to Play Your Way Online starting March 5, 2020. However, some customers will have accounts created for them (see below for details). We will be following up with all of our current customers with more information on how to create your account and login to view upcoming courses.

    Accounts will be automatically created in the new system for customers who meet one or more of the following criteria:

    • Customers with term memberships expiring on or after March 10, 2020. Examples include 3-month aquatic passes, annual seniors centre, community centre and Storybook memberships
    • Customers with an active punch pass purchased since July 1, 2018. Examples include senior fitness, aquatics and community centre drop-in passes
    • Users with active Play Your Way funding expiring on or after March 10, 2020
    • Customers with unused account credits dated since July 1, 2018
      • Please Note: If you have a credit on your current account from prior to July 1, 2018, you will have to contact customer service (519-661-5575) to have it brought over to your new account


Important Dates

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  • What are the important dates I need to know for registering in Spring & Summer 2020?
    • February 26, 2020 - Release of Spring/Summer 2020 Recreation Guide
    • March 5, 2020 - Public will have access to create or modify new Play Your Way Online account
    • March 10, 2020 at 10:00 a.m. - Day Camp Registration begins
    • March 11, 2020 at 8:30 a.m. - Adult 55+ Program Registration begins
    • March 12, 2020 at 8:30 a.m. - General Program Registration begins


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