The official website of the City of London300 Dufferin Avenue519-661-CITY (2489)3-1-1 (within London) is getting a redesign - and we need your input

Visitors to can expect to see a new website late next year as the City of London is working on a website redesign. As host to over 3,000,000 visitors a year, the City’s website is an important tool in delivering customer service, providing access to information and City services, and offering an opportunity for residents to engage in their local government.

The City has been working with London-based vendor Digital Echidna on the project. Once redesigned and built on a new platform, the new will help get residents to the answers, tools and information they need quicker while laying the foundation to innovate in the future and to adopt emergent best practices and provide an enhanced digital experience.

As part of the redesign, the City, together with Digital Echidna is engaging with Londoners to gather community and user feedback that will be used to deliver a website that is easy to use and provides enhanced customer experience while meeting the needs of residents.

“Reaching out to Londoners and asking them about what they need from our website is critical to making sure a new site meets the needs of residents, customers and the community,” says Patti McKague, Director, Strategic Communications and Government Relations. “We’re looking forward to hearing from people in the coming weeks through town halls, drop-in sessions, and through our online survey to gather input that will help redefine our website.”

“Along with community engagement to gather user feedback, we’re also doing a data-driven analysis of high traffic user tasks to help inform the discovery process,” says Mat Daley, Director, Information Technology Services. “The analysis and engagement will be used together to deliver improved opportunities for residents to connect with City services and find information more effectively.”

An online survey is now available along with a list of the first engagement sessions.  

Upcoming Engagement Dates:

  • Drop-in Session - Thursday, November 28 from 10 a.m. - 2 p.m.
    Location: Covent Garden Market, 130 King St, London
  • Drop-in Session - Saturday, November 30 from 10 a.m. - 11:30 a.m.
    Location: London Public Library, East London Branch, 2016 Dundas St
  • Town Hall – Wednesday, December 11 from 6:30 p.m. - 8 p.m.
    Location: London Public Library, Sherwood Branch, 1225 Wonderland Rd N

Future engagement opportunities and key dates will be shared at