The official website of the City of London300 Dufferin Avenue519-661-CITY (2489)3-1-1 (within London)

London launches email and phone line to report COVID-19 order violations


Residents who have concerns about businesses and individuals who are not following COVID-19 related orders now have a way to report those concerns. The City of London, working with London Police Service and the Middlesex-London Health Unit have established a process to act on concerns that are reported through a newly-established email address and phone line. 

The email COVIDOrderConcerns@london.ca will be monitored  24/7. There is also a phone line (519-661-4660) that will be monitored between 8:30 a.m. and 4:30 p.m., Monday to Friday.

A number of agencies have been receiving calls from people concerned about individuals and businesses who are in violation of Provincial orders and municipal closures. Establishing this email address and phone line  will provide a single point of contact to help ease the demands on other community phone lines, including the Middlesex-London Health Unit and 9-1-1.

Emails and calls that can be managed through this process include concerns about non-essential businesses that are not closed, activities taking place at closed outdoor structures including playgrounds, multi-use courts and skate parks, residents that are gathering in large groups, and individuals who are not following Federal quarantine orders.

“Everyone has the responsibility to follow all of the orders that have been issued by governments, and to take every precaution possible to slow the spread of COVID-19,” said Dave O’Brien, Division Manager, Corporate Security and Emergency Management, City of London. “Despite every effort to reinforce the importance of social and physical distancing, we continue to see people who aren’t paying attention. When we receive a call or email through this new process, we will work with our community partners at LPS and MLHU to enforce the restrictions that have been put in place.”

“We urge all Londoners to utilize the email address and phone number provided by the City of London to report any COVID-19 related concerns,” says Chief Steve Williams, London Police Service. “This will ensure that our 9-1-1 lines are free for emergencies.”

Residents who are experiencing symptoms of COVID-19 are advised to use the Provincial self-assessment tool.

Residents should only call 9-1-1 if there is an emergency in relation to life or property.