The official website of the City of London300 Dufferin Avenue519-661-CITY (2489)3-1-1 (within London)

Dearness Home Receives CARF Accreditation

The City of London’s Dearness Long-Term Care Home and Adult Day Program & Wellness Centre has earned a three-year accreditation from the Commission on Accreditation of Rehabilitation Facilities (CARF).  CARF is an independent, non-profit accreditor and have been the internationally recognized benchmark of quality health and human services for more than 50 years.

“This recognition is a credit to the professional, hardworking, and kind staff at Dearness,” said Mayor Ed Holder. “For over 50 years, Dearness has consistently developed innovative ways of meeting the needs of residents, while enriching the lives of others. All Londoners should feel a sense of pride knowing a facility of this calibre exists in our community.”

As part of the accreditation process, CARF surveyors interacted with and conducted direct, confidential interviews with current clients and residents served in Dearness’ programs and services. Interviews were also conducted with family members of residents and clients, community stakeholders, organizational leadership and front line staff.

CARF also benchmarked Dearness Home’s conformance to standards with various comparator groups similar in ownership, geography, persons served annually and staff size. Organizations are assessed on leadership, strategic planning, legal requirements, input from stakeholders, health and safety, workforce development and management, accessibility as well as risk management. Overall Dearness Home received a score of 99.3% in benchmarking document.

Excerpt from CARF Accreditation Report - “Dearness Home has effectively demonstrated a commitment to using the CARF standards to the benefit of persons served, employees and families. Family members and personnel have expressed high levels of satisfaction with the organization. The organization demonstrates a priority of process improvement and responding to identified needs.”

“There is a lot of work by a lot of people that goes into receiving a CARF accreditation, including work by our Accreditation Consultant, Gail Johnson,” says Cheryl Gilmour, Manager, Community Life at Dearness Home and project lead for the accreditation process. “I am proud to say that the CARF found almost all our procedures and policies met or exceeded the best practice standards and only identified four areas of partial non-conformance out of the 1500+ standards required. We are very proud of this accomplishment.”

The work doesn’t stop here for the staff and administrative team of Dearness Home.  In order to maintain the accreditation, Dearness Home is required to submit annual reporting documents to CARF, maintain ongoing conformance to CARF’s standards, satisfy all accreditation conditions and comply with all accreditation policies and procedures.

Dearness Long-Term Care Home will be hosting an event to celebrate this accomplishment with clients, staff and the community in the near future.