The official website of the City of London300 Dufferin Avenue519-661-CITY (2489)

Frequently Asked Questions

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  • How do I apply for a position?

    All job applications must be submitted using our on-line application system.

    Steps for applying on-line:

    1. Click on the "Apply Now" button found at the bottom of the job posting.
    2. Create your profile or login using your existing profile.
    3. Upload your resume.
    4. Follow the on-screen instructions to complete the application process. 

    When you apply for a job with us, we automatically save your online application and create a re-useable Profile that you can update and use when you apply to other jobs. By creating a Profile with us, you won't have to keep filling out application forms each time you want to apply for a new job.


    Important information:

    • We post jobs regularly (often daily), so we recommend you visit our website frequently.
    • You can only submit applications for jobs that are currently advertised.
    • Do not send your application via e-mail. 
    • On-line applications must be received by the closing date indicated in the job posting.
  • How do I know my application has been received?

    ​If you are a first time user of the City of London's online application process, you will receive two email confirmations.  The first one will provide you with your username and password.  The second email will be sent once your application has been successfully submitted. 

    If you are not a first time user, you will receive just one email confirmation upon successful completion of the application.

    If you do not receive a confirmation email, check your "Junk/SPAM" folder in your email system.

    If you still do not receive a confirmation notice, please contact Human Resources at 519-661-4930.

  • How is my application assessed?

    ​Applications are assessed based on the information provided by an applicant against the requirements for the position. The more complete your submission, the better.  Providing full details of education, licenses, certificates and work experience assists in the candidate selection process. Also, candidates will be assessed based on the answers provided at the time of submitting your application.

  • What is the best format to use for my resume and documents?

    ​Our system will use the information on your resume to create your online application form. Below are some tips which will help ensure that the data on your resume is gathered and displayed correctly.  As a general rule, the more clearly and consistently a resume is formatted, the more accurate the information is transferred. 

    • Use the same font type
    • Be consistent in how you use bold and underline.
    • Avoid using tables, graphics, WordArt, headers and footers, etc. as your information may be missed and/or displayed differently than you intended.  
    • Try to label sections. Work history, education, credentials and other key information will display in a more consistent format if they are labelled as a document section. 
    • Watch the file size of your attachments - for transmission purposes please keep each attachment under 500 KB (0.5 megabytes).

    To prepare for applying, you may find it helpful to review tips on how to develop a resume and conduct yourself in an interview. There are many excellent reference sources available including many online sites offering free information.

  • Is my registration information secure?

    ​Yes. This site (hosted by Talent Technology) is governed by the Privacy and Confidentiality provisions on the HireDesk site.

  • I submitted my application but now realize there is an error in the information I provided. What should I do?

    ​You can update your profile by clicking on the "update profile" link located on the Current Career Opportunities page. Once you are logged into the system you can update your resume, attachments, contact information etc.  If you are updating details on your resume, it is important to also update the information in the other sections of the application.  For example, if you update your employment details on your resume, you will also need to update the information on the employment section.

  • Can I apply for more than one position at a time?

    ​You are welcome to apply for any position you are interested in. However, please note that you must submit a separate application for each opening.

  • How will I know if I am selected for an interview?

    ​You will receive an e-mail or phone call from a Human Resource representative inviting you to attend an interview. Due to the volume of applications received, only candidates selected for an interview will be contacted.

  • I'm having a technical problem with the site. Who do I contact?

    ​If you're experiencing problems with applying online, please contact  Human Resources at 519-661-4930 or email