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City of London Boardwalk in the fall

Accessibility Legislation

In June 2005, the Ontario Government passed the Accessibility for Ontarians with Disabilities Act (AODA) with a vision of a fully accessible Ontario by 2025.

Integrated Accessibility Standards

The Integrated Accessibility Standards came into effect on July 1, 2011 and apply to all organizations – public, private, and non-profit. The requirements of this standard will be phased in over time from 2011 to 2025. The Regulation covers the following standard areas:

  • Information and Communication
  • Employment
  • Transportation
  • Design of Public Spaces (Built Environment)
  • Customer Service

Accessibility Compliance Reporting

Businesses, non-profit organizations and public sector organizations, such as municipalities, must file an accessibility compliance report periodically with the Government of Ontario to confirm that the organization has met the applicable requirements under AODA.

The City of London's latest accessibility compliance report is found below:

  • 2017 Accessibility Compliance Report
  • Please note that we are in the process of filing our 2019 Accessibility Compliance Report. This report is due by December 31 2019. After our filing of this report it will be available at this link.

Have Questions?

For questions about the AODA or accessibility laws and standards, please contact:

Accessibility for Ontarians with Disabilities Act (AODA) Contact Centre

Phone: 1-866-515-2025
TTY: 416-325-3408
TTY Toll-free: 1-800-268-7095


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