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Community Surveys

Community Surveys are one way The City of London can better understand the perceptions of Londoners.  Each year a survey is conducted by telephone to a random selection of our residents. The survey includes a wide range of topics including the most important issues facing the community, quality of life in the City of London, satisfaction with municipal services, communication needs, and others. This survey is an opportunity for you to have your say on important community issues.

2018 Citizen Satisfaction Survey Key Findings

  • 92% of residents report that the quality of life in London is good
  • Transportation is the top issue of focus for residents
  • 90% of residents are satisfied with the overall level of City services, including 20% who are very satisfied
  • Most residents prefer increasing taxes in order to maintain or expand services
  • 79% believe they are getting good value for tax dollars
  • A large majority of residents who had contact with the City are satisfied with the quality, accessibility and timeliness of service
  • Mail and email remain the most preferred methods of receiving information, but telephone continues to be the clear choice for contacting the City





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