The official website of the City of London300 Dufferin Avenue519-661-CITY (2489)3-1-1 (within London)

PSA: Essential Social Services (Ontario Works Program) Offices, Hours, MFIPPA Request Information and Mailbox Locations

PSA: Upcoming essential services available at the City of London Social Services Office (355 Wellington Street, Citi Plaza)


The City of London Social Services - Ontario Works (OW) program continues to operate and offer limited services. Applications are accepted online or by calling 519-661-4520 extension 3.

Upcoming services available at City of London Social Services Office, located on the second floor of 355 Wellington Street (Citi Plaza), Suite 248:

  • Cheque pick up for new applicants without an address will be available every Friday from 1 p.m. - 4 p.m.
  • All subsidized transit passes will be available for purchase every Friday from 1 p.m. - 4 p.m.
  • April cheque pick up is available on Monday, March 30 and Tuesday, March 31 from 9 a.m. - 12 p.m. and 1 p.m. - 4 p.m. for those without an address.
    Note: The office will close from 12 p.m. - 1 p.m. both days for cleaning and disinfecting of highly touched surfaces.

All OW clients with an address will have their monthly cheque mailed or directly deposited as usual.


For Ontario Works assistance or general information about programs and services call 519-661-4520 or email:


Media Contact:

Monika Guzy

Manager, Media Relations

City Manager’s Office

City of London





Effective March 18th ALL Social Services Locations will be CLOSED with NO PUBLIC access. 


Please Note:   If you need to provide URGENT information to your caseworker you can:

  • Mail: P.O.Box #5045 355 Wellington St 2nd Flr London, ON N6A 3N7

  • Email:

  • Call: 519-661-4520

  • Drop-Off:  Social Services CitiPlaza mail box located at 355 Wellington Street 2nd Floor Suite# 248.

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