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Income-Related Transit Program

On December 19, 2016, City Council approved changes to the current subsidized transit program. A new income-related transit program will come into effect on January 1st, 2018, and will offer a $52 monthly bus pass for eligible residents.

As of January 22nd, 2018 updates have been made to the eligibility for this program. Please see Program Eligibility for details.

Apply Now

You can apply for the new income-related transit program in one of four ways:

1. Click here to apply online for the Income-Related Transit Program

  • If you have already applied, and would like to login to review your application, click here to access the login page

2. Paper applications are available and can be picked up and returned to any of the City of London’s Social Service offices:

  • Social Services-Citi Plaza 355 Wellington Street Suite #248, 2nd Floor South Wing
  • Social Services-Westmount Shopping Centre, 785 Wonderland Rd. S
  • Social Services-London East, 1835 Dundas St.
  • Social Services-Northland Mall, 1275 Highbury Ave.
  • Social Services-South London Community Centre, 1119 Jalna Blvd.

3. If you would like an application mailed to you, please call 519-661-5910.

4. If you would like assistance to complete your application by phone, please call 519-661-5910

Program Eligibility

As of January 22nd, 2018 updates have been made to the eligibility for this program.

There was incorrect information shared about the low income cut off. Some applications were assessed using this incorrect information. Residents that have submitted their application prior to January 22nd at 11am will be grandfathered into the program. The City will be sending out letters to all affected individuals.

The table below has been updated with the correct income amounts, and going forward, eligibility for the Income-Related Transit program will be assessed using the amounts listed below.


The new income-related transit program will come into effect on January 1, 2018. This new program will offer a $52 monthly bus pass for eligible residents. To qualify for this new program, you must meet all of the following criteria: 

  1. You are a resident of London
  2. You are 18+ years of age (this means that seniors with low-income will be eligible to purchase a subsidized transit pass through this program)
  3. Current income is below Low Income Cut Off After-Tax (LICO-AT) – see chart below (updated January 22nd, 2018)

Size of family or household unit

LICO After tax (2016)

1 person


2 persons


3 persons


4 persons


5 persons


6 persons


7 or more persons


*If a resident is in receipt of Ontario Works, they should contact their caseworker. Assistance with transportation costs may be available through Ontario Works.


Subsidized bus passes can be purchased at any of the following locations:

  • Canada Aquatic Games Centre, 1045 Wonderland Rd N, London, ON N6G 2Y9
  • Citi Plaza, 355 Wellington Street Suite #248, 2nd Floor South Wing, London, Ontario N6A 3N7
  • City Hall, 300 Dufferin Ave, London, ON N6B 1Z2
  • Kiwanis Seniors’ Community Centre, 78 Riverside Dr, London, ON N6H 1B4
  • Carling Heights Optimist Community Centre, 656 Elizabeth St, London, ON N5Y 6L3
  • North London Optimist Community Centre, 1345 Cheapside St, London, ON N5V 3N9
    • Please Note: This location will be closed for construction from approximately May 7th to May 31st, 2018.
  • South London Community Pool, 585 Bradley Ave, London, ON N6E 2H8
  • LTC Head Office, 450 Highbury Ave N, London, ON N5W 5L2
  • LTC Downtown Information Office, 150 Dundas St, London, ON N6A 1G1

Please bring government issued ID when purchasing your bus pass.

Cash, credit or debit will be accepted.

Unused Seniors Tickets After December 31, 2017

Beginning January 1, 2018, there are two options for unused seniors tickets:

  1. Unused tickets can be returned to an LTC location for a full refund
  2. Unused tickets can be used on the bus but will need to be accompanied by an additional $0.25 in the farebox.

For more information:

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