The official website of the City of London300 Dufferin Avenue519-661-CITY (2489)3-1-1 (within London)
2019-20 Fall & Winter Recreation Program Guide

Registration


FALL & WINTER 2019-20 REGISTRATION & IMPORTANT DATES

  • August 5 - Online version of the Fall/Winter Recreation Program Guide is available
  • August 12-14 - Paper version of the Fall/Winter Recreation Program Guide will be available at City of London Recreation Facilities and London Public Libraries, while supplies last
  • August 16 - Registration for Fall/Winter Adult 55+ Programs begins at 8:30 a.m.
  • August 19 - Registration for All Fall/Winter Programs begins at 8:30 a.m.

 

New Fall/Winter Publication

View the Full Fall & Winter 2019-2020 Recreation Program Guide.
 

View the Family Programs Mini Guide
View the Preschool Programs Mini Guide
View the Child Programs Mini Guide
View the Teen Programs Mini Guide
View the Adult Programs Mini Guide
View the Adult 55+ Programs Mini Guide

View the Day Camps & PA Day Mini Guide
View the Leadership & First Aid Mini Guide
View the Aquatics Mini Guide

Current Spring/Summer Publication

View the current Spring & Summer 2019 Recreation Program Guide.
 

Register Online

Quick and easy access to register for programs, buy memberships, or book facilities using the link above.

 

Registration Information

If you don't have an account, follow these easy steps to get started. Note: You must be 18 years of age or older to set up an account.

1.  Open the online registration portal.
2.  Select "Create Account" and provide all necessary information. If you do not already have an existing account, your new account will be activated and you can register immediately.

Unsure if you if you have an account or need to retrieve your login information?  Contact Customer Service at 519-661-5575 or email recreation@london.ca.

 

Customer Service

Notice of Service Changes
Effective Tuesday, September 3, 2019, our Parks and Recreation Customer Service hours are changing to the following:

Monday 8:30 a.m. to 4:30 p.m.
Tuesday to Friday 8:30 a.m. to 6:00 p.m.
Saturday 8:30 a.m. to 4:30 p.m.

These changes will impact our Bostwick Community Centre service desk.  Please see the updated information regarding Bostwick Community Centre below.
 

Parks and Recreation Customer Service Staff are available by phone 519-661-5575, email or in person during the hours listed below. You will need your credit card and the course barcode number to register over the phone. 

Please note: Saturday hours detailed below do not operate on long weekends (year round).

Locations with Monday to Friday Hours   
8:30 a.m. to 4:30 p.m.

Canada Games Aquatic Centre, 1045 Wonderland Rd. N.

Carling Heights Optimist Community Centre, 656 Elizabeth St.

Citi Plaza, 355 Wellington St. Suite 248, 2nd Floor

Kiwanis Senior Community Centre, 78 Riverside Dr.

North London Optimist Community Centre, 1345 Cheapside St.

South London Community Pool, 585 Bradley Ave.

 

Locations with Extended Hours

Bostwick Community Centre, Library & YMCA, 501 Southdale Rd. W., 2nd fl. 
Monday Closed, Tuesday to Friday 10:00 a.m. to 6:00 p.m. and Saturday 8:30 a.m. to 4:30 p.m. (effective September 3, 2019).

 

Payments

Payment is due at time of registration or booking. Visa, MasterCard, American Express (must be used for telephone registrations), debit cards, currently dated cheques and cash are accepted forms of payment.  Post-dated cheques are not accepted.  A service charge of $45 will be assessed on all NSF cheques.  


Financial Assistance

Parks and Recreation advocates for all Londoners to be able to participate in recreation programs. For those unable to pay the costs of recreation programs, financial assistance may be available.

For more information, on "Play Your Way"  funding or to access the application please view this page. Parks and Recreation Play Your Way Fund

 

Registration Policies
 

Age Requirements  

All children's programs specify appropriate ages to ensure the capacity of the participants and the course content is balanced. We may accept a registration if the child is, or will be turning the required age during the course. Some exceptions may apply. 

   

Program Changes and Cancellations

We reserve the right to change advertised details or cancel a program when necessary. This may include rescheduling of classes due to circumstances beyond our control. Refunds will not necessarily be issued under such circumstances. We will make every effort to contact you about the cancellation and will take steps to make up the class or compensate participants for lost time. 

 

Withdrawal and Refund Policy

If the City of London cancels a recreation program, a full credit or refund is issued.

The effective date of the withdrawal is the date the withdrawal request is received by Parks and Recreation Customer Service, regardless of whether or not the participant attended the program.

For withdrawal requests made more than 10 business days prior to the start of a program, your account will be credited in full. This applies to all programs EXCEPT summer day camps and summer swim lessons, which you can withdraw from up to 3 business days prior to the start of the program. For withdrawal requests made 10 business days or less up until the start of the first class, you will  be credited 75% of the program fee. For withdrawal requests made after the first class and up until the start of the third class, you will be credited 75% of the program fee AFTER a per class fee for all program dates that have already occurred (regardless of attendance) have been deducted. Any credits can remain on an account for future programs or services. No credits or refunds will be issued after the start of the third class. All refunds will be processed back to you by way of the original method of payment. Withdrawals for medical reasons will be considered on a case by case basis. To be eligible for a credit/refund, proper documentation may be required.

 

Leadership Program Withdrawal Policy

This policy applies to all Aquatic Leadership Programs (Bronze Star and above), First Aid Programs and Leader in Training (LIT) Programs and is effective for all programs beginning April 1, 2019, and beyond.

  • For withdrawal or transfer requests made more than 10 business days prior to the start of the program, your account will be credited in full.
  • For withdrawal or transfer requests made 10 business days or less up until the start of the first class, your account will be credited 50% of the program fee.
  • Requests for withdrawal or transfer beyond the start of the program will only be considered for medical reasons or on compassionate grounds, and documentation may be required and must be submitted prior to the completion of the program.
     

Program Integration and Volunteer Assistance

The City of London is committed to providing access to services for all persons.  Persons with special needs are welcome to attend any recreation activity compatible with their interests and abilities.  Participants are encouraged to bring their own volunteer support.  This volunteer could be a friend, spouse, family member or caregiver.  The volunteer is not charged a fee when they attend a program with a paying, registered participant.  

 

Lost/Stolen/Damaged Items

The City of London is not responsible for lost, stolen, or damaged items belonging to participants or spectators. Please secure your items and leave valuables at home.

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