The official website of the City of London300 Dufferin Avenue519-661-CITY (2489)3-1-1 (within London)

Be Involved - Solving Homelessness Together in London

                               OPIOIDS ALERT - April 2, 2019

Reports of suspected opioid-related poisonings have skyrocketed over the last few days, leaving public health officials, police, emergency services personnel and emergency department staff to question whether a new and toxic form of drug has hit the streets. Since the weekend, there has been a substantial increase in the number of suspected opioid overdoses, well above the average number of cases that have been seen on a daily basis.

For full details, refer to the Media Release to the right of the screen.

         Outreach to Urban Encampments - Training Opportunity

Presented by: Iain DeJong, President and CEO, OrgCode Consulting Inc.

This training is intended to showcase how a compassionate, coordinated and informed response will support individuals who are street involved, urban camping or sleeping rough to find safe, alternative solutions focused on housing.

Date:     Friday, April, 26, 2019

Time:    8:30 am - 9:00 am:  Registration and Refreshments

              9:00 am - 12:00 pm: Training Session

Place:   Western Fair Carousel Room - 865 Florence Street, N5W 3V9

To Register: Email your name, organization & job title, email address and any dietary concerns to: by Wednesday, April 24


Veterans Experiencing Homelessness Advisory Committee 

                                       Lunch & Learn Series

                                            Tuesday, April 16, 2019 

                      Veterans Mental Health & Substance Use 

                                   Dr. Ken Lee, Medical Consultant   

                    Parkwood Institute's Operational Stress Injury Clinic, 

                              CMHA - Middlesex London Branch

Veterans experiencing homelessness are at increased risk of experiencing mental health issues and problematic substance use. Join us for a free lunch and learn on Veterans mental health and substance use and the services offered through Parkwood Institute’s Operational Stress Injury Clinic.

DATE:     Tuesday, April 16, 2019

TIME:      12:30 - 1:30 pm

PLACE:   Victory Legion, 311 Oakland Ave., London  N5W 4J5

WHO'S INVITED:   Veteran serving organizations, emergency services, homeless serving organizations and individuals with lived experience.

RSVP:   To by April 12, 2019


Homelessness in London

What is Homelessness?

Homelessness describes the experience of an individual or family with no housing most often living with co-occurring issues of addiction, mental health, poor physical health, trauma and violence.

What is London doing about Homelessness?

The City of London’s Homeless Prevention System is a coordinated response aimed at supporting individuals and families experiencing homelessness to maintain housing stability. From the stability and safety of home, individuals and families begin to work on the issues that contributed to their homelessness.

What is London’s Coordinated Informed Response?

London’s Coordinated Informed Response works together with multiple service areas and organizations. This caring and compassionate response aims to support individuals who are street involved, sleeping rough and urban camping in finding safe alternative solutions focused on housing.  

Frequently Asked Questions and Answers - Reporting a Concern

In some situations, an individual, or groups of individuals experiencing homelessness may demonstrate distressing, disruptive and/or unpredictable behaviours.   

Someone in distress

  • In an emergency situation, if someone is causing harm to themselves, others, or property, call 911.
  • If someone appears to be experiencing homelessness, call London Cares at 519-667-2273 (CARE), available 24/7hours a day, 7 days a week.

Urban Camp

  • Do not attempt to remove the camp.
  • Report the location and details to  or call 519-661-4570.

Discarded Needles or Drug Using Equipment

  • If you come across needles and other drug using equipment found in your community, call 519-661-CITY (2489) ext. 4965. This phone line is answered 24 hours a day, 7 days a week. 
  • For more information on the safe handling and disposal of needles and other drug using equipment, go to

Counting Our Way Home London's 2018 Community Enumeration Event Results

Enumeration events are community events that engage Londoners to solve homelessness together.  Enumeration events assist the City of London, the Province of Ontario, the Government of Canada and the Canadian Alliance to End Homelessness to have a stronger understanding of homelessness and are an essential part of our response to homelessness.

On April 24, 2018, 73 community volunteers and 20 team leaders from homeless serving agencies surveyed 406 individuals and families experiencing homelessness in 15 locations in London.

The results of the 2018 Enumeration Event are posted to the right of your screen.

Watch Holly Painter's presentation of:

"If Our Streets Could Speak"

presented at the CAEH National Conference in November 2016.






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