The official website of the City of London300 Dufferin Avenue519-661-CITY (2489)

Housing Stability Bank

Housing Stability Bank

The  Housing Stability Bank offers financial assistance to low income Londoners to obtain and retain their housing and offers financial assistance to those at risk of homelessness to remain housed.

Rental Assistance - interest-free, repayable loans to assist with rental arrears, first month's rent (ODSP recipients only) and/or last month's rent.

Emergency Utility Assistance - a limited grant program or interest-free, repayable loan to assist with utility arrears pertaining to gas, electricity or water.

Ontario Electricity Support Program - assists with the completion of applications to the Ontario Electricity Support Program.

Connections and Referrals to Community Resources - provides relevant connections to community services.

Summary Evaluation Report

This report presents the results of the Housing Stabiity Bank evaluation, representing the time frame between July 1, 2014 and June 30, 2016.  The results of the evaluation can be used to inform evidence-based practice and decision-making.  This report also provides a foundation for annual tracking and reporting.  The full report can be found to the right of your screen.

Money Coach Sessions - Free Service

The Housing Stability Bank now offers free one-on-one meetings to assess your current financial situation.  Our money coaches can help with:

  • Budgeting Strategies
  • Basic Banking
  • Pay Day Loans, break the borrowing cycle
  • Improving your Credit Rating
  • Opening a Bank Account
  • Benefit Entitlements and Applications
  • Help Setting up a Direct Deposit
  • Access to Community and Financial Resources

To arrange an initial meeting, ask your Housing Stability Worker or contact a Money Coach directly at: 519-964-3663 ext. 341 or 519-964-3663 ext. 340

This service is brought to you in partnership with Credit Counselling Thames Valley

Ontario Registration # 4138269

125 Woodward Avenue, London, ON N6H 2H1 ● T. 519-433-0159 ● F.519-433-4273

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An Important Message from the Housing Stability Bank at The Salvation Army Centre of Hope - Effective January 1, 2017

Effective January 1, 2017 the process to obtain an Emergency Utility Assistance Gas Arrears Grant through the Housing Stability Bank will change. Intake to obtain a Gas Arrears Grant will be conducted by United Way Greater Simcoe County by telephone and applications will be processed by the Housing Stability Bank.

To determine if you are eligible for a Gas Arrears Grant, and to complete the intake process, contact United Way Greater Simcoe County at 1- 855-487-5327 (toll free), beginning January 1, 2017.

Once you have completed the intake process with United Way Greater Simcoe County by telephone, you will be contacted by the Housing Stability Bank to attend an appointment for the processing of your application at one of the Housing Stability Bank locations.

If you have any questions, contact the United Way Greater Simcoe County at 1-855-487-5327 (toll free), beginning January 1, 2017.

Housing Stability Bank Locations

Applications are completed by appointment only.  Appointments can be scheduled at a location close to you, including:

  • The Salvation Army Centre of Hope - 281 Wellington St.
  • Jalna Branch Library - 1119 Jalna Blvd.
  • Westmount Branch Library - 3200 Wonderland Rd., S.
  • Pond Mills Branch Library - 1166 Commissioners Rd., E.
  • East London Branch Library - 2016 Dundas St.
  • Beacock Library - 1280 Huron St.
  • Crouch Neighbourhood Resource Centre - 550 Hamilton Rd.
  • The Landlord and Tenant Board - 400-150 Dufferin Ave. (Intake and consultation for those with a rental arrears hearing before the LTB same-day)

For more information or to set up an appointment please call: The Salvation Army Centre of Hope Housing Support Services - 519-964-3663 or email

 French Interpretation is available upon request.




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