The official website of the City of London300 Dufferin Avenue519-661-CITY (2489)

Water, Wastewater and Stormwater Rates


Water rates for residents in London are calculated based on the following: 

  • Water Usage Charges (shown as m3)
  • Wastewater Usage Charges (shown as m3)
  • Infrastructure Connection Charge

Residential Water Utility Bill Sample:

Sample water bill

 

 

 

 

 

 

2017

Water Usage Charge

Billing for 14m3:

7m3x 0= $0 (Water consumption used in the month - first tier)

7m3 x  $2.1214 = $14.85 (Water consumption used in the month- second tier)

Water usage charge for 14m= $14.85

Wastewater Usage Charge

Calculation based on water consumption

Billing for 14m3:

7m3 x 0= $0 (Wastewater consumption used in the month - first tier)

7m3 x $1.8854 = $13.20 (Water consumption used in the month - second tier)

Wastewater usage charge for 14m3 is $13.20

Usage charges for Water and Wastewater for 14m3

$14.42+$12.81 =$27.23

Infrastructure Connection Charges (charges are listed below)

Water Connection Charge $14.89
Wastewater Connection Charge $12.62
Stormwater Charge $15.37
Fire Protection $1.52
Customer Assistance $0.25
Total $44.65

 

(Most residential customers have 16mm meter *)

Total Water Utility Charges

Water and Wastewater Usage Infrastructure Connection Charge Total
$28.05 $44.65

$72.70

* Residents who have the need for a larger meter, such as those who live in homes located in low pressure zones, are subject to a different rate.

2017 Water, Wastewater and Stormwater Rates

Water Rates

In the existing structure customers pay for water charges based on their usage or volume consumed each month and a capital renewal charge (water connection charge).  All residential, institutional, commercial, and industrial customers will pay a fixed monthly charge based on the size of their water meter and then a volumetric charge based on the amount of water used each month. This blending of fixed and usage charges is intended to continue to promote conservation by continuing to give the customer control of their bills by reducing their monthly usage. Most residential homes will have a 16mm water meter.

Monthly Water Connection Charge: Water connection charge is calculated using meter size.

Meter Size Charges in ($)
16mm 14.89
19mm 22.34
25mm 37.23
40mm 74.48
50mm 119.17
76mm 260.65
100mm 446.84
150mm 1042.65
200mm 1787.37
250mm 2234.34

 

Monthly Water Usage Charges: dollars per m3

Water Usage Rate ($)
0-7 no additional charge
8-15 2.1214
16-25 2.7275
26-35 3.0307
36-250 1.1517
251-7,000 1.0911
7,001-50,000 0.9942
50,000+ 0.8851

 

Wastewater Charges

In the existing structure customers pay for wastewater charges based on their usage or volume consumed each month and a capital renewal charge (wastewater connection charge).  All residential, institutional, commercial, and industrial customers will pay a fixed monthly charge based on the size of their water meter and then a volumetric charge based on the amount of water used each month. This blending of fixed and usage charges is intended to continue to promote conservation by continuing to give the customer control of their bills by reducing their monthly usage.

Monthly Wastewater Connection Charge: Wastewater connection charge is calculated based on meter size.

Meter Size Charges in ($)
16mm 12.62
19mm 18.91
25mm 31.51
40mm 63.02
50mm 100.83
76mm 220.55
100mm 378.08
150mm 882.22
200mm 1512.37
250mm 1890.99

 

Monthly Wastewater Usage Charge (consumption): dollars per m3

Water Usage Rate ($)
0 - 7 no additional charge
8 - 15 1.8854
16 - 25 2.4242
26 - 35 2.6936
36 - 250 1.0234
251 - 7,000 0.9696
7,001 - 50,000 0.8835
over 50,000 0.7865

 

Stormwater Charges

The property’s total square meter area (hectares) will determine the monthly charges for Stormwater. The fees that each customer pays goes toward the construction, maintenance and operations of the storm sewers, ditches, watercourses, retention ponds, roadways, etc.

 Property Size and Type Stormwater Drainage Charge ($/month) Monthly $ per Hectares
Land area 0.4 hectares or less 15.37 n/a
Residential land area 0.4 or less without a stormdrain within 90m 11.54 n/a
Land area above 0.4 hectares n/a 127.92

 

Fire Protection Monthly Charge

All of the watermains have been designed and constructed to deliver high quality water to homes and businesses, and the fire hydrants that protect them. This sophisticated water distribution system that London manages actually lowers homeowner’s insurance rates for the whole City.

Each year City Water crews visit every hydrant three times to conduct routine frost checks in the winter and maintenance as needed.

The charges are broken out into 3 rates based on the class of customer.

Property Size and Type Rate in $
Residential and Low Density Residential 1.52
Institutional, Commercial, Industrial, Medium Density Residential, High Rise under 5 hectares 10.22
Institutional, Commercial, Industrial, Medium Density Residential, High Rise above 5 hectares 51.08

 

Customer Assistance Program

The City has a 25-cent fixed fee that is applied to each monthly bill for all single family residential water customers in London. These funds are collected over the year and applied to the customer assistance program, if the money from these funds has been used-up at any point in the calendar year, then the program will be suspended until January 1st of the following year when the funds are topped up again.

The new charge will contribute to a special reserve fund and will be drawn against for:

  1. Helping low-income Londoners deal with crisis situations on their monthly water bills using existing programs managed and delivered through partnerships with London Hydro, the Salvation Army, and the City. An annual fund of $100,000 will be kept and topped up each year to help those in need;
  2.  Helping low-income Londoners make changes to the fixtures in their homes to help lower  their monthly water use. On average 40% of home water use is from the toilet; and
  3.  Helping London’s water customers pay for water and wastewater charges one time that have occurred as a result of a plumbing failure in their homes.

To be eligible:

  •       The volume must be at least three times the average use
  •       Cannot be as a result of pool or hot tub filling, irrigation, car washing, or other discretionary water uses
  •       There must be proof of a repair
  •       One Time relief of the issue
  •       A single family home paying the customer assistance rate

 

Aggregated Water Consumption

For customers that have multiple meters installed at their facility, of which at least one is a 100mm water meter (or larger), they can request to have their water consumption aggregated before applying the volumetric rates. The meters must be located close to each other and cannot be for two facility properties that are not side by side. The customer is eligible for the program starting in the following billing period after the request is made and accepted by the City.

The class or type of user is not important, only the size and number of water meters that service the customer along with their proximity to each other. As an example, chain restaurants that have multiple locations would not be eligible for this benefit but a large industrial user with multiple meters at one facility with multiple buildings would.

Metered Effluent Charges

For industrial customers that use more than 15% of the water measured by the water meter in their consumptive use, there is an opportunity to have the wastewater volume metered. The WM 28  bylaw Part Four outlines the rules associated with this program.

The customer is required to divert all flows leaving the site to a single effluent meter. In the rebate program the customer purchases, installs, calibrates, and maintains the effluent meter on their sanitary connection into the City’s sewer. After the City has approved the meter installation, the customer receives a rebate based on the difference between the volume consumed and the volume discharged.

Customers should review the by-law and contact the City to determine the effluent meter type required to facilitate automatic meter reading. There could be additional electrical, process, or automation work required by the customer to develop the initial set-up which is at no cost to the City.

Please call 519-661-2500 ext. 5081 if you wish to participate in this program or for information on rates. Please include your approximate water use, billing number, and expected difference between the measured water use and effluent volume.

For more information on Your Water BillLow Density Multi Family , and Irrigation Meters.

Information on this page is available in alternate formats upon request.

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