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Water Meter Replacement Program

Water meters are an important component of London's Municipal Drinking Water System. Every residential, industrial, commercial, and institutional customer is equipped with a water meter to track consumption.  This ensures that each individual customer is being billed for only the water they consume.  There are 115,000 water meters within the city, of which, nearly 105,000 are residential water meters. The Water Operations Division is responsible for replacing, installing, and testing water meters throughout the city.  Depending on the size of the meter and/or consumption on the meter, some industrial water meters need to be replaced annually, whereas most residential water meters only need to be replaced about every 15 to 20 years.

Since 2009, the City of London has been undertaking an enhanced water meter replacement program in conjunction with our standard meter replacements. The intent of the enhanced program is to update London's water meters and meter reading technologies.  The new water meters will improve the reliability of the meter reading and billing process.  In order to cycle through the Meter Replacement Program as efficiently as possible focused areas of the City will be targeted. When an area is substantially complete, the program will move on to the next area, and so on, until the entire City has been converted over.

The City of London has recently contracted with EMCO Corporation, in conjunction with London Hydro, to complete the enhanced water meter replacement program. London Hydro will be providing the appointment booking services, while EMCO Corporation will be performing the actual water meter replacement work inside of our customers premises. This work is scheduled to commence in June 2017.


EMCO/London Hydro Water Meter Replacement Program: What Homeowners can Expect

Homeowners needing their water meter replaced, through the enhanced program, can expect to receive a mailed letter, dropped off notice, door hanger, or a phone call by London Hydro. Homeowners who receive any one of these forms of communication are asked to call the number indicated on the notification and make an appointment. Alternatively, online appointment booking can be completed here. The water meter replacement will take approximately 20 – 40 minutes. While your water meter is being replaced the water meter installer will need to shut off the water to your house. The water will only be shut off during the time they are working on the water meter. The EMCO Corporation installer will have a photo ID badge and you may request to see it before allowing them entry to your premise. The water meter installers will be driving vehicles with EMCO Corporation signs displayed. 

In order to make your water meter replacement go smoothly you will need to:

  • Clear a space 300mm wide on each side of the water meter so that it is easily accessible by Emco Water Meter Installer
  • Have an adult (at least 18 years of age) at home during the entire appointment
  • Sign and verify that the work has been completed

What is Expected of Homeowners

The City's Water By-Law does stipulate that homeowners are obligated to provide clear and unobstructed access to the water meter. So, if there are any boxes or stored items in the way of the water meter the City asks that these be cleared prior to the arrival of the meter installer. If, for any reason, the water meter has been covered by drywall or panelling it is the homeowners responsibility to ensure that access to the meter be created. The water meter is property of the City of London and clear and free access to it must be provided.  More regarding customers responsibilities related to the water meter within their premise can be found in the Water By-Law.