The official website of the City of London300 Dufferin Avenue519-661-CITY (2489)

Report a Problem


If you wish to report a problem, such as a concern about a leaking water meter, a taste or odour concern, a possible watermain break, no water coming from your taps, or any other water-related issue, between the hours of 7:30am to 3:30pm, please call us at:




If you require immediate assistance, and are calling in the evening  or on the week-end, please call:

519-661-5800 ext. 5585

If you have any questions, concerns, comments, please do not hesitate to contact us.


Questions about your water and wastewater bill?

London Hydro provides the billing services for Water and Wastewater charges.  If you have questions regarding your bill please call London Hydro Customer Service at:



For more information on your electricity bill and water bill, please go to London Hydro’s website.