The official website of the City of London300 Dufferin Avenue519-661-CITY (2489)
nighttime showing street lights

Reporting Street Light and Traffic Signal Outages


Your assistance in identifying street light and traffic signal outages is an important contribution to the safety of our community. Providing this assistance is easy with the street light identification function via London CityMap and a 24/7 hotline number (519-661-2641) for both street light and traffic signal outages. 

 

When you call the 519-661-2641 hotline, you'll receive the following touch-tone telephone options:

Press 1 for street lights - your call is automatically forwarded to Langley Utilities Contracting Ltd. who has been the City's street light maintenance contractor since May 1, 2004.

Press 2 for traffic signals - your call is automatically forwarded to Guild Electric Limited, the contracted company for this service work since May 1, 2008.

Please provide as much information as possible when reporting the outage.


Here's how these services work:

London CityMap 

Using our interactive map - say, by an address search - you can view the City's street lights. CityMap's street light inventory is shown as orange dots (for optimal viewing the recommended scale is 250 metres). By clicking on the "Identify" tab at the top of London CityMap, then clicking on the orange dot representing the "out" street light you'll see a pop-up screen "CityMap: About This Street Light." Appearing to the top right, the pop-up screen provides the location and ID number to report when making a service maintenance call to 519-661-2641.

 

 

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  • When will my street light be repaired?

    The maintenance requirements of the City's street lights are governed by the Municipal Act, 2001, Ontario Regulation 239/02, Minimum Maintenance Standards for Municipal Highways

    The following minimum response times are used to prioritize the repair of the street light failures:

    Major roads (Class 1 and 2)

    • If only two consecutive lights or less than 30 percent of the lights per kilometre are out, then no action is required.
    • If three or more consecutive lights or 30 percent or more of the lights per kilometre are out, then the City has seven days to repair the lights after being notified of the outage.

    Minor streets (Class 3 and 4 with posted speed limits 80 kilometres per hour or higher)

    • If only two consecutive lights or less than 30 percent of the lights per kilometre are out, then no action is required.
    • If three or more consecutive lights or 30 percent or more of the lights per kilometre are out, then the City has 14 days to repair the lights after being notified of the outage.


    The target response time for all other outages is 28 days; however, repairs may take longer due to other higher priority work.

    If a spot outage is in the current year's mass relamping program then the outage will be completed as part of the mass relamping program.

     

  • What is mass relamping?

    Just like the lamps in your home, street light bulbs have a limited life and the most cost effective way to maintain the lights is to replace the lamp on a regular schedule before the anticipated end of life.

    In order to accomplish this the city is split into five zones and each year the street light lamps are replaced in one zone​. In 2014, Zone 5 was mass relamped. Zone 1 will be mass relamped in 2015.

    Some bulbs will fail early and these will be replaced as part of the regular maintenance program.

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