The official website of the City of London300 Dufferin Avenue519-661-CITY (2489)

Gift Card FAQ


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  • What is a City of London Gift Card?

    ​A City of London Gift Card is a pre-paid, reloadable cash card that you can use to pay for purchases at participating City locations.  It is a quick and convenient way to pay!


  • Where can I get a City Gift Card?

    ​City Gift Cards can be purchased at the following locations:

    Carling Heights Optimist Community Centre
    City Clerk's Office (City Hall, 3rd floor)
    City of London indoor pools (Canada Games Aquatic Centre, Carling Heights Optimist Centre, or the South London Community Pool)
    City of London Municipal Golf Courses
    Citi Plaza Parks and Recreation Office (355 Wellingtion St, Suite 248)
    Hamilton Road Seniors' and Community Centre
    Kiwanis Seniors Community Centre
    Storybook Gardens

     

     

  • Where can I use a City Gift Card?

    ​City Gift Cards are accepted like cash for fees and products at the following City locations:

    Carling Heights Optimist Community Centre
    City Clerk's Office (City Hall, 3rd floor)
    City Hall Cafeteria (City Hall, 12th floor)
    Citi Plaza Parks and Recreation Office (Suite 248)
    City of London Indoor Pools (Canada Games Aquatic Centre, Carling Heights Optimist Centre or the South London Community Pool)
    City of London Municipal Golf Courses
    Hamilton Road Seniors' and Community Centre
    Kiwanis Seniors Community Centre
    Storybook Gardens

     

     

     

     

  • What if I do not have enough on my City Gift Card to pay for my entire purchase?

    ​The balance of your City Gift Card can be put towards your purchase and the remainder can be paid by cash, debit, VISA or Mastercard.

  • What happens if I lose my City Gift Card?

    ​Please treat your City Gift Card like Cash!  The City is not responsible for lost or stolen City Gift Cards.

  • Can I check the balance on my City Gift Card?

    ​Yes.  You can check your balance in two ways:

    1.  Visit any of the participating City locations with your City Gift Card and a customer service staff member will assist you.

    2.  Call 519-661-5575 and have your City Gift Card number available.

  • How do I reload my City Gift Card?

    ​Visit one of the participating City locations with your City Gift Card to reload your City Gift Card or call 519-661-5575 to pay by credit card.


  • Does my City Gift Card expire?

    ​No.  City Gift Cards have no expiry date.


  • Can I redeem my City Gift Card for cash?

    ​No.  City Gift Cards are not redeemable for cash.