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Social Housing FAQs


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  • What is social housing?

    ​Social housing is rent you pay based on your household gross monthly income.

  • How do I apply for social housing?

    ​You can apply for social housing by downloading and printing the application form(s) off the website, pick up an application form from the Housing Access Centre at 379 Dundas Street, Suite 116 or by calling 519-661-0861 to have an application form mailed out to you.

  • How long does it take to be housed?

    ​It is very difficult to determine how long it will take to be housed. Therefore, the Housing Access Centre cannot predict or guess when you will be housed.

  • Who do I notify if I have any changes to my application?

    ​You must notify the Housing Access Centre of any changes to your application such as your current address, phone number, changes in the selection of buildings other than the ones on your initial application, if the number of household members increases/decreases etc. 

    This information is needed in order to maintain your eligibility status.

  • How many housing offers can I receive?

    ​You will receive three housing offers.  You have the choice to refuse two offers if you are not happy with the unit or location but if you turn down the third offer, your file will be cancelled and be removed from the waitlist. You will then be required to fill out a new application form and receive a new start date.

  • Why does it take so long to get housed?

    ​A housing provider must have a vacant unit in order for it to be filled from the Housing Access Centre waitlist.  In addition, each building has it's own wait list of others who are looking for housing.

  • How can I obtain housing sooner?

    ​There are four categories on our waiting lists.  If any apply to you, you may fill out the specific form from our website, or call the Housing Access Centre for more information.

    Special Priority - this status is reserved for individuals who are victims of domestic abuse by another individual or whose personal safety is significantly at risk.

    Urgent - this status is reserved for individuals who are homeless or are at risk of being homeless, have a serious medical, health and/or social needs which would result in severe hardship or personal risk, individuals who use the emergency shelter system and families separated due to lack of affordable housing. The household income must be within the high need category.

    High Need - this status is reserved for individuals whose annual income is less than or equal to the amount set by the legislation for the size of unit the household occupies.

    Chronological - this status is reserved for individuals who qualify for social housing based on income.

     

  • What happens if my income increases while on assistance?

    ​Your rent will increase and you may begin to pay market rent if your income is over the limit. Please note that income from all sources must be reported.

  • Am I able to transfer from one social housing building to another?

    ​You cannot transfer from one building to another.  If you would like to live in a different building, you must fill out another application and go on the waitlist with a new start date.

  • Can I appeal any decision made by the Housing Access Centre regarding my application?

    ​Ye, you have the right to appeal any decision made by the Housing Access Centre by submitting a detailed letter to the manager with any new information and stating the reason why you feel the decision should be reviewed. A letter responding to your appeal will be sent to you once a decision has been made.

  • I owe arrears from a previous social housing provider. Will I still be qualified for social housing?

    ​If you owe any money for arrears, including money for damages, to any social housing provider, you need to make arrangements to repay it back to the landlord.  You must have a signed repayment agreement in place in order to be placed on the waitlist. If you default on your payments, your name will be removed from the waitlist and you would lose your application date.

  • Do I have to be living in the city of London to apply for social housing?

    ​No, you can apply for housing in the city of London and live outside the area.

  • Does the Housing Access Centre provide emergency housing?

    ​No, the Housing Access Centre does not provide emergency housing.  Emergency shelters provide emergency housing.  A list of shelters are provided on our website.

  • How do I shorten my time on the waitlist?

    ​Sometimes an offer for a social unit can take a very long time.
    There are some things that you can do to minimize your wait time:

    Pick as many building selections as you can.  Statistically, units in the London & Middlesex Housing Corporation (LMHC) buildings tend to become vacant faster, so you may want to choose buildings coded with an H = London & Middlesex Housing Corporation on the Building Selection form.  

    You can apply to other municipalities.

    Ensure that the Housing Access Centre (HAC) always has your most current up-to-date contact information.  Contact us:
    379 Dundas Street, Suite 116
    London, ON  N6B 1V5
    Telephone: 519- 661-0861
    Fax: 519-661-4466
    E-mail address: hac@london.ca

  • Where am I on the waitlist?

    Information about your “place” or “number” on the waitlist is not available.  Where you stand relative to other applicants can vary from day to day, depending on your status and the status of incoming applications, your bedroom size requirement, and vacancies that may or may not come up in the buildings you have chosen.  Where you are on the waitlist is not a question we can answer.  The most important things you can do for yourself include: making sure that we always have your most up-to-date contact information; making sure that you have chosen as many buildings as you can; making sure that you respond to any contact made by us or a housing provider.

    Ensure that the Housing Access Centre (HAC) always has your most current up-to-date contact information.  Contact us:

    379 Dundas Street, Suite 116
    London, ON  N6B 1V5
    Telephone: 519- 661-0861
    Fax: 519-661-4466
    E-mail address:
    hac@london.ca