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The City of London is expanding access to some City services beginning June 15


Starting June 15, the City of London will be offering access to some services in person and by appointment at City Hall and at 206 Dundas Street.

At City Hall, Londoners will have access to the following services in person during normal business hours:

  • Marriage licences
  • Civil Ceremonies (with limits to the participants and two witnesses)
  • Commissioning documents
  • Burial permits
  • MFIPPA requests
  • Tree removal permits (by phone or by email only, with payments by phone or in person at City Hall)
  • Building permit, development and licensing application inquiries. Applications to be submitted through online services)
  • In-person tax payments
  • In-person payment of invoices

At 206 Dundas Street, residents will also have access to the following services by appointment:

  • Heritage alteration permits
  • In-person pre-application consultation meetings
  • In-person application review meetings
  • In-person engineering review meetings

As well, after June 15, some public processes will resume including:

  • Public Participation Meetings
  • Committee of Adjustment meetings
  • Public hearings

Residents who want to access these services in person will see enhanced health and safety precautions, including plexiglass screens at customer service counters, floor markings to support physical distancing requirements of no less than 2 metres, and signage to help with traffic flow and maximum occupancy. As well, the majority of in person transactions will be conducted on the first floor, with access to City Hall limited to the first three floors. There will also be modifications to public participation meetings and increased use of technology to allow for participation without requiring everyone to be in the same room.

Many of these services have been available as part of the minimal operations and vital services that the City has offered since a State of Emergency was first declared. Expansion of these services now is to further support residents and businesses as the community moves through phases of reopening and recovery.

The City is currently reviewing the list of services outlined in the Province of Ontario’s Phase 2 and additional information as more programs and services are restarted will be coming soon.

For a full list of current services available, visit www.london.ca/covid-19.