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City Services Stack Up Well Against Other Municipalities

The City of London stacks up well against its peers according to the just released Municipal Benchmarking Network of Canada (MBNC) 2016 Report.

The annual report, now in its 11th year, examines 173 measures across 36 services that are common to municipalities such as libraries, parks, police, fire, roads, water and wastewater systems and solid waste management.  It provides year-over-year data, allowing city administrators, elected officials and citizens to compare performance levels to previous years.

"The City of London provides nearly 100 services that Londoners rely on.  I am very proud of how well our services perform and this a direct result of the great work City staff provide on a daily basis," says City Manager Martin Hayward. "Ultimately, the goal is to provide services that are well run and valued by our community."

Some notable service achievements for the City of London in 2016 include:

  • City operating costs for governance and corporate management are on par with peer municipalities
  • One of the highest rates of new residential units created in 2016
  • The lowest operating cost of parks per person
  • The lowest operating cost for building permits and inspection services
  • One of the lowest total costs for garbage collection (per tonne)
  • London continues to reduce energy consumption and has one of the lowest facility operating costs per square foot for headquarter buildings

MBNC is a joint initiative that involves 15 municipalities from 5 provinces across Canada, with a common goal of fostering a culture of service excellence in municipal government. It is led by Chief Administrative Officers (CAOs) and City Managers in each participating municipality.

The MBNCanada report is available at