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London City Manager announces retirement


London City Council announced tonight that they have accepted City Manager Martin Hayward’s notice of retirement. Hayward, who has been an employee of the City for more than 35 years, will finish in his role at the end of January, 2020.

“We are grateful for the exceptional leadership that Martin has provided throughout his time at the City, and in particular, in his role as City Manager,” said London Mayor Ed Holder. “He leads both with his head and with his heart. His commitment to this organization and to the community has been unwavering. It’s reflected in the long list of accomplishments and in the relationships he has built with Council, with employees and with countless organizations throughout the city.”

Hayward joined the City of London in 1984 as a janitor at the Hamilton Road Seniors’ Centre, and subsequently held roles in Human Resources and Internal Audit before he joined the Finance Division, where he spent most of his career. Prior to being appointed City Manager in 2017, Hayward was City Treasurer and Chief Financial Officer from 2010.  

Throughout his career, Hayward’s list of accomplishments is both long and impressive, including leading work to ensure the City was prepared in amalgamation with the Public Utilities Commission (PUC) and annexation; responding to the Social Contract implemented in the early 1990s and managing significant issues caused by provincial downloading during that time; moving sewer charges out of property tax rates,  creating a model that was more sustainable; leading work to ensure the City was prepared for Y2K; implementing the current Enterprise Resource Management system (financial, payroll, work order); developing the Strategic Financial Plan, which has helped maintain the Moody’s Aaa rating; leading the 2014 Development Charges By-law in conjunction with stakeholders, including the development industry; and modernizing the budget process over many years, culminating in the creation of the Multi-Year Budget and extensive engagement process.

“The City has been a great place to work,” Hayward said. “There have been lots of challenges, lots of opportunities, and lots of rewards along the way. My focus has always been on what I can do to move the organization forward. Over the past few years, I’ve worked with some great people and put projects and processes in place to make sure the organization is stable and ready for new leadership. I’m proud of the accomplishments we have achieved and the progress we have made and I want to thank everyone for their support over the years.”

The recruitment process for a City Manager will begin immediately, with a goal of having the role filled prior to Hayward’s departure.