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City Council approves measures to provide immediate economic relief to residents and businesses


In response to COVID-19 and to help mitigate impacts on Londoners and local businesses, London City Council tonight unanimously approved three measures to provide immediate economic relief:

  • All interest and penalties for unpaid Interim 2020 Property Tax Installments that come due on March 31, 2020 will be waived for a period of 60 days.
  • All interest and penalties for unpaid water and wastewater billings will be waived for a minimum period of 60 days.
  • All Community Improvement Plan (CIP) loan repayments will be deferred on an interest-free basis for a minimum period of 60 days

These financial support measures will provide immediate support over the next 60 days to help reduce the financial strain Londoners are facing during the COVID-19 pandemic. The initial measures complement recently announced Federal and Provincial financial aid programs and are a first step in longer-term economic support for London.

“City Council and staff have acted quickly to take this first important step in providing Londoners with immediate economic relief,” says Acting Mayor Jesse Helmer. “These initial measures will help ease some of the financial burden our residents and our business community is facing during this unprecedented and challenging time. Londoners should expect all levels of government to continue to work together to meet these challenges.”

The property tax payment deadline for the March interim installment remains March 31, 2020, however, residents not able to make a payment by the deadline will not be charged late penalties or interest in April or May on late payments. While these measures were approved for 60 days, Council has directed staff to report back with next steps on further options to assist taxpayers, including potential deferral of the next installment scheduled for June.

The waiving of interest and penalties does not apply to payments already setup through pre-authorized payments, post-dated cheques to be cashed on March 31, 2020, property tax accounts being paid by a financial institution from the property owner’s mortgage payments, supplementary taxes due on March 31, 2020 and April 30, 2020 for the years 2019 and 2018, or to any arrears that arose prior to the March 31 interim installment due date. 

Residents looking to continue paying their property tax instalments during this time can do so with payment options that are available while City Hall remains closed to the public.

Business owners with Community Improvement Plan loans will have their loan repayments deferred interest-free for 60 days, beginning on March 25.

FAQs can be found below.

FAQs - Property Tax Interest/Penalty Waiver

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  • Has the deadline for the March 31 interim property tax instalment been extended?

    No, the March 31 deadline remains in effect.  However, there will be no penalties or interest charged in April or May 2020 on the instalment for interim 2020 property taxes that become due on March 31, 2020.

  • What does the proposed property tax interest & penalties waiver apply to?

    Currently unpaid 2020 interim property tax instalments that become due on March 31, 2020 – interest and penalties will be waived for a period of 60 days.

    Not-sufficient fund (NSF) charges from the City for Pre-Authorized Payment withdrawals on March 31st 2020 and post-dated cheques already received for the March 31st 2020 installment that do not have sufficient funds.

  • What about those taxpayers who are enrolled in the Pre-Authorized Payment Plan?

    The March 31 instalment will be processed as usual.

  • What about those taxpayers who pay their taxes through their mortgage company?

    The March 31 instalment will be processed as usual.

  • I have submitted a post-dated cheque for the March 31 instalment. Will it be cashed?

    Yes, post-dated cheques for the March 31 instalment will be processed as usual.

  • I’ve already paid my March 31 instalment, will I be refunded?

    No, March 31 instalment payments already made will not be refunded.

  • I have a supplementary tax instalment for 2018 or 2019 taxes that is coming due on March 31. Will my interest & penalties be waived?

    No, the waiver of interest and penalties does not apply to supplementary tax billings; the deadline for these billings are unchanged.

  • I have other tax arrears owing. Will my interest & penalties be waived?

    No, interest and penalties on all other tax arrears will continue to be subject to interest and penalties.

  • Why does the waiver only apply for 60 days?

    This waiver will be applied for the months of April and May only at this time, but Civic Administration will be reporting back on further options to assist taxpayers.

  • Who can I contact for more information?

    Please contact the Tax Office:

    Phone: 519-661-4540

    Fax: 519-661-6518

    E-mail: taxoffice@london.ca

FAQs Water & Wastewater Billings

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  • Will I continue to be billed for water & wastewater charges on my hydro bill? Does this affect the due date?

    Yes, you will continue to be billed for water and wastewater charges on your monthly hydro bill.

    The due date listed on your hydro bill continues to apply.

  • What will this waiver apply to?

    All interest and penalties on unpaid water and wastewater charges will not be applied for the month of April and May.

  • Why does the waiver only apply for 60 days?

    This waiver will be applied for the months of April and May only at this time, but will be reviewed based on the progression of the COVID-19 pandemic.

  • Who can I contact for more information?

    For inquiries regarding water & wastewater bills, please contact:

    London Hydro Customer Service

    Phone: 519-661-5503

FAQs - Community Improvement Plan loan deferral

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  • I’ve submitted post-dated cheques for all future CIP loan instalments. What will happen to these?

    Cheques for the April and May loan instalments will not be cashed.  All other future post-dated cheques will continue to be cashed on the normal schedule.

  • When will I have to make the April and May 2020 payments that are being deferred?

    The April and May 2020 payments will be added to the end of the loan term.  In other words, the term of the loan will be extended by 2 months.

    City representatives will be in contact with you to provide further details.

  • Why does the waiver only apply for 60 days?

    This waiver will be applied for the months of April and May only at this time, but will be reviewed based on the progression of the COVID-19 pandemic.

  • Who can I contact for more information?

    Please contact: planning@london.ca

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