The official website of the City of London300 Dufferin Avenue519-661-CITY (2489)3-1-1 (within London)

COVID-19 (Coronavirus) Information


Current Situation:

As part of our ongoing efforts to slow the spread of COVID-19, and in keeping with the Province of Ontario’s declaration of a State of Emergency, the City of London has moved to minimal operations and delivering essential services until further notice.

City facilities including City Hall, arenas, community centres and senior’s centres, pools, libraries, Provincial Offences Court, Tourism London offices and social services offices will be closed to the public until further notice. Playgrounds remain closed. 

If you are in our parks or on pathways, maintain the safe physical distance of at least two metres apart from others.

Impact on City of London Services:

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  • Animal Services

    The London Animal Care Centre, 121 Pine Valley Blvd, is now open and most services have been resumed. 

    Before visiting the shelter, please visit www.accpets.ca or call 519-685-1330 for additional information on services available at this time and new COVID-19 measures in place.

    The Catty Shack adoption centre located at 756 Windermere Ave. remains closed to the public until further notice.

     

  • By-Law and Parking Enforcement

    Report the following unsafe occurrences by phone or email.

  • Child Care Fee Subsidy

    Child Care Fee Subsidy Program office is closed. Processing will remain available by email at childcare@london.ca.

    At present all current Child Care Fee Subsidy arrangements remain in place regardless of whether parent/guardian activity (work or school) has changed or will change over the coming weeks. This also applies if your Licenced Child Care provider has temporarily closed.

    Most licensed child care centres are closed. Families are encouraged to connect with their own child care centre on service delivery.

  • Dearness Home

    For the protection of residents, who are particularly vulnerable to COVID-19, non-essential visitors will no longer be allowed at Dearness Home and screening protocols have been put in place.

  • Emergency Forestry

    Emergency forestry services continue.

    We encourage Londoners to report any issues with forestry on the Service London portal.

     

  • EnviroDepots

    EnviroDepots remain open, but only for necessary trips. We ask that you please store materials such as extra bagged garbage and yard waste as long as possible, and use regularly scheduled collection at home before coming to the EnviroDepots.

    In an effort to reduce the spread of COVID-19, cash will not be accepted at the until further notice. Credit and debit continue to be accepted.

    Learn more about EnviroDepot locations and hours of operations: www.london.ca/envirodepots

  • Fire Services

    If you are experiencing an emergency, call 9-1-1. Fire services will be responding to all emergency calls.

    If your call is not an emergency, please call 519-661-5615.

    All fire stations are closed to the public.

    Open air burning ban lifted effective May 8.

     

  • Garbage Collection

    Garbage collection continues as scheduled.

    We’ve developed some waste disposal guidelines to do our part in slowing the spread of COVID-19.

    • Bag all used tissues and napkins, and please place in the garbage. Do not place waste loosely in garbage containers.
    • Used gloves and masks are garbage and do not belong left on the ground. Please remember to place your used gloves and masks in a bag and then into the garbage container.
    • If you or someone in your household is feeling unwell, please place items that have been in contact with your mouth, nose or eyes into a bag and then into the garbage. This includes items that you normally place into your Blue Box such as plastic bottles, pop cans and milk or juice containers.
    • Reduce the amount of waste placed at the curb – we ask that Londoners place the least amount of garbage at the curb as possible.
    • Hold on to bulky waste like furniture, mattresses, couches. Please store these items at your property as long as possible during this time.
    • Please respect physical distancing with Sanitation and Recycling Operators and do not approach the vehicle.

    Visit the EnviroDepots section for information related to this service: www.london.ca/envirodepots

    Report any issues regarding garbage on the Service London portal.

  • Homeless Prevention

    Homeless prevention supports will be provided through the Housing Access Centre over the phone by calling 519-661-0861 or email hac@london.ca

  • Housing Services

    Housing Access Centre (HAC) services will continue to be provided over the phone by calling 519-661-0861 or email hac@london.ca

  • London Middlesex Community Housing

    Supports for London Middlesex Housing Corporation tenants will continue. If you require support, please call 519-434-2765.

  • Recycling

    Recycling collection continues as scheduled.

    If you or someone in your household is feeling unwell, please place items that have contact with your mouth, nose or eyes into a bag and then into the garbage  – even items that you normally place into your Blue Box such as plastic bottles, pop cans and milk or juice containers.

    Please respect physical distancing with Sanitation and Recycling Operators and do not approach the vehicle.

    Report any issues regarding garbage or recycling on the Service London portal.

  • Roads and Streets

    Emergency repairs and ongoing required operations continue. This includes:

    • Traffic signal repair & operations
    • Street sign repair
    • Street light repair
    • Barricade crews
    • Pot hole repair on a case by case basis
    • Emergency forestry operations
    • Emergency bridge engineering

    Londoners can report any emergencies by calling 519-661-CITY (2489).

  • Social Services (Ontario Works)

    The City of London Social Services - Ontario Works (OW) program continues to operate and offer limited services. Applications are accepted online or by calling 519-661-4520 Ext. 3.

    The Social Services Office at Citi Plaza - 355 Wellington Road will offer:

    • Drop box for mail and verification documents
    • Cheque pick up for new applicants without an address will be available every Friday from 11 a.m. - 2 p.m.
    • Monthly cheque pick up at the end of the month:

      May 28 from 9 a.m. to noon and 1 p.m. to 4 p.m.
      May 29 from 9 a.m. to noon and 1 p.m. to 4 p.m.
      June 1 from 9 a.m. to noon and 1 p.m. to 4 p.m.

    • Subsidized transit passes are available for purchase every Friday from 1 p.m. - 4 p.m. Passes can also be purchased at LTC Sales Locations. For LTC locations, information or hours of operation call 519-451-1347.

    All other City Social Services office locations and community mail boxes are closed until further notice.

    Ontario Works assistance or general information about programs and services can be accessed by calling 519-661-4520 or emailing socialservices@london.ca.

    Priority services during this time will be limited to:

    1. Discretionary Benefits (funeral, emergency dental, transit)
    2. Cheque production and distribution
    3. Intakes and emergency social assistance

  • Water Operations, Wastewater Treatment, and Sewers

    Emergency repairs and ongoing required operations will continue. This includes operations around water quality, spills, floods, and storm response.

    Please remember, toilets are not garbage cans. Don’t flush wipes, food, toys, or medicine down the drain. This can cause backed up pipes and flooded basements.

    Londoners can report any emergencies by calling 519-661-CITY (2489).

  • Parks and Playgrounds

    Park amenities including outdoor sports fields and baseball diamonds, skate parks, basketball courts, disk golf, tennis and pickleball courts, golf courses and off-leash dog parks are now open.

    All outdoor playgrounds, play structures and equipment, outdoor pools, spray pads, wading pools and premier irrigated sports fields and indoor facilities are closed until further notice.

     

  • Property Tax

    City Council voted to defer the due date for final 2020 property tax installments by 60 days.

    For property owners paying property taxes through installments, the revised remaining payment due dates for 2020 are now the end of August, end of October, and December 15.

    For property owners on preauthorized payments, the final billings for the 2020 taxation year are being spread over five payments with the new due dates being the end of August, end of September, end of October, end of November and December 15. April and May pre-authorized payments will proceed as previously indicated in statements sent to property owners.

    Payments received on or before these revised due dates will not be subject to interest or penalties.

    The property tax deferral is in addition to previously announced financial measures including the waiving of interest and penalties for 60 days for unpaid Interim 2020 Property Tax Installments that were due on March 31, 2020, waiving of interest and penalties for 60 days for unpaid water and wastewater billings and deferring on an interest-free basis for a minimum period of 60 days all Community Improvement Plan loan repayments.

    For questions about property taxes, please contact the Tax Office at 519-661-4540 or taxoffice@london.ca.

    Payment Options:

    • The City of London's Pre-Authorized Payment Plan
    • On-line via your bank's on-line banking website
    • At most financial institutions upon payment of their fee (if applicable). Payments at financial institutions must be date stamped by the teller on or before the due date to avoid penalty.
    • By cheque, payable to the City of London mailed in the envelope provided (Property Tax Section, P.O. Box 5256, London ON  N6A 5M6).  Do not mail cash. Payments provided by mail must be postmarked on or before the due date to avoid penalty.
    • In the night letter depository located on the wall at the southwest corner of City Hall
    • By credit card using a third-party service provider
    • The City of London does not offer the option of paying property taxes using a credit card. However, you may be able to use a third-party service provider that offers additional payment methods, including credit cards. The provider that offers the credit card method at this time is listed below for your convenience.  Third-party providers charge a fee for their service.

     

  • Household Special Waste Depot

    Public access has reopened.

    The waste disposal drop-off area and Household Special Waste Depot located inside the W12A Landfill has reopened beginning May 26, 2020.

    Residents are asked to only visit if necessary, and to continue to maintain physical distancing at the Depot.

    Report any issues regarding garbage on the Service London portal.

  • Building Permits

    Please refer to Building Division services during COVID-19 for updates on services available during this time.

  • Landfill

    Public access has reopened.

    The City’s W12A Landfill has reopened to public access beginning May 26, 2020.

    Residents are asked to only visit if necessary, and to continue to maintain physical distancing at the Landfill.

    Report any issues regarding garbage on the Service London portal.

  • Recreation Programs, Facilities and Memberships
    • Summer day camp programs have been cancelled and registrants will be automatically refunded. Additionally, all June leadership programming and June PA day camps are cancelled, and registrants will be automatically refunded.
    • Recreation Guide programs and Seniors Satellite programs are suspended through the month of June.
    • Term memberships at Community and Seniors’ Centres, Seniors Satellites, pools and Storybook Gardens will be extended based on the number of days that recreation facilities are closed.
    • Community and Seniors’ Centres rentals and events for the month of June are being cancelled.

    For recreation information and answers to frequently asked questions visit london.ca/playyourway.

  • Emergency Licensed Child Care for Essential Frontline Workers

    Information on Emergency Licensed Child Care for designated essential workers, which is available at no cost to eligible families can be found at: Emergency Licensed Child Care

    These supports are reserved exclusively for the children of eligible essential workers who have exhausted all other child care alternatives.

    IMPORTANT NOTE:  At this time, we are only accepting applications from front-line health care workers and emergency first responders (including Middlesex London Public Health).

     

  • Yard Waste Collection

    Yard Waste collection continues as scheduled. Consult the Waste Reduction & Conservation Calendar to determine your Green Week schedule and how to prepare yard waste so it will be picked up.

    Please respect physical distancing with Vehicle Operators and do not approach the vehicle.

    Report any issues regarding yard waste collection on the Service London portal.

  • Development Services

    Please refer to Development Services COVID-19 status updates for services availible during this time.

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