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Annual Municipal Performance Measurement Report Released


The City of London compares well in terms of overall performance when measured against other municipalities, according to the 2017 Municipal Benchmarking Network of Canada (MBNCanada) annual report.

The annual report, now in its 12th year, examines 177 measures across 36 service areas common to municipalities such as libraries, parks, police, fire, roads, water and wastewater systems and solid waste management.  It provides results for a three year period to allow City administrators, elected officials and citizens to compare performance levels to previous years. The report does not evaluate or explain the performance results for any single municipality, as that is done by each respective municipality.

"City of London staff take pride in delivering valued services to Londoners in an effective and cost efficient way,” says City Manager Martin Hayward. “I am proud of how well our services perform and find this report a useful tool to assess trends in the City’s performance over time. It also provides us with another way to demonstrate accountability with relevant and reliable data about the over 100 services residents rely on.”

The report is one mechanism to identify areas where the City performs well and areas where improvements may be in order. Some notable service achievements for the City of London in 2017 include:

  • Highest new residential units created per 100,000 population
  • Second lowest operating cost of building permits and inspection services per $1,000 in construction value
  • Second lowest total cost of facility operations for headquarter building per square foot
  • One of the lowest total costs per library use
  • Highest level of long term care resident / family satisfaction
  • Consistently has the lowest operating cost of parks per person, and one of the lowest operating costs per hectare of maintained and natural parkland
  • Consistently one of the lowest costs per paid parking space managed, and well below the median
  • Second lowest social housing operating costs per housing unit
  • One of the lowest tonnes of all residential material collected per household
  • One of the lowest total costs for garbage collection

MBNC is a joint initiative that involves 16 municipalities from 6 provinces across Canada, with a common goal of fostering a culture of service excellence in municipal government. It is led by Chief Administrative Officers (CAOs) and City Managers in each participating municipality.