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Annual Municipal Performance Measurement Report Released


The City of London continues to compare well in terms of overall performance when measured against other municipalities, according to the 2018 Municipal Benchmarking Network of Canada (MBNCanada) annual report.

The annual report, now in its 13th year, examines 168 measures across 36 service areas common to municipalities such as libraries, parks, police, fire, roads, water and wastewater systems and solid waste management.  It provides results for a three year period to allow City administrators, elected officials and citizens to compare performance levels to previous years. The report does not evaluate or explain the performance results for any single municipality, as that is done by each respective municipality.

“Every day, city staff deliver services throughout our community, and we take great pride in that,” says Deputy City Manager Lynne Livingstone. “Participating in this annual process helps us gauge how we deliver those services in comparison to similar municipalities across the country, and it lets us learn from what others are doing, with the goal of always ensuring we are effective and cost efficient.”

The report is one mechanism to identify areas where the City performs well and areas where improvements may be in order. Some notable service achievements for the City of London in 2018 include:

  • Second lowest total cost of facility operations for headquarter building per square foot
  • One of the lowest total costs per library use
  • Consistently one of the lowest costs per paid parking space managed, and well below the median
  • Consistently has the lowest operating cost of parks per person, and one of the lowest operating costs per hectare of maintained and natural parkland
  • Second highest percent of development applications that meet timeline commitments
  • One of the lowest total costs for garbage collection

MBNCanada is a joint initiative that involves 16 municipalities from six provinces across Canada, with a common goal of fostering a culture of service excellence in municipal government. It is led by Chief Administrative Officers (CAOs) and City Managers in each participating municipality.