Registration for Recreation Programs
2011-2012 Fall/Winter Spectrum Catalogue
The 2011-2012 Fall/Winter Spectrum program catalogue is out! Copies of the catalogue will be available
(while supplies last) at indoor pools, arenas, community centres,
public libraries and City Hall.
It is also available online.
Registration for aquatic programs began Monday, August 15 and
registration for all other programs began on Tuesday, August 16. |
 |
Recreation and Healthy Living Resources
Check out a helpful list of local
recreation and healthy living resources for families of children and youth
with special needs and families facing barriers to participation.
Online registration ...
Fast and convenient online registration. Register
from anywhere, anytime. It's interactive!
All you need is your client number, family PIN number and a VISA, American Express,
or MasterCard - It's that easy! Click here to
browse for programs or register online.
Need to set up your account numbers?
If you have not received your information by mail, call 519-661-5575 Monday to Friday
between 8:30 a.m. and 4:30 p.m., and a customer service representative will assist
you. Please note: For security reasons we cannot issue account information over
the phone. You may also log in to Spectrum Interactive to create a new account. Once
the information has been verified by staff you will be emailed your client number
and family PIN.
Other Registration Options
If you prefer, you can continue to register by fax,
mail, in person or drop
off. Also covered below are payment requirements and
recreational program policies.
You may register in person and pay with debit card, cash or cheque in addition to
Visa,MasterCard, and American Express. You may register at any
of the following locations from 8:30 am to 4:30 pm:
|
Location
|
Address
|
Telephone |
Fax
|
| Carling Heights Optimist
Community Centre |
656 Elizabeth Street
P.O. Box 5035 N6A 4L9 |
519 661-5575 |
519 661-2530 |
| North London Optimist Community
Centre |
1345 Cheapside Street N5V 2J8 |
519 661-5575 |
519 661-5737 |
| Canada Games Aquatic Centre |
1045 Wonderland Road N, N6G 2Y9 |
519 661-5575 |
519 661-2622 |
| Market Tower |
151 Dundas Street, 3rd
Floor, N6A 4L9 |
519 661-5575 |
519 661-5607 |
| South London Community
Pool |
585 Bradley Avenue N6E 3Z8 |
519 661-5575 |
519 661-0753 |
| Kiwanis Senior Community
Centre |
78 Riverside Drive N6H 1B4 |
519 661-5575 |
519 661-5334 |
Fax your registration form to one of the locations listed above. Faxed registrations
are processed as time permits therefore you may not get into the program you wish.
Please do not send duplicate faxes. Payment options - VISA, MasterCard.
You can mail your registration to one of the above
locations.
Please note that mail-in registrations will experience a delay and may result in
losing a spot in a popular course.
Drop off your registration form, along with payment, at any of the
locations listed during operating hours. If you wish immediate
confirmation of enrolment, you may register in person between 8:30 am and 4:30 pm.
or call 519-661-5575. A customer service representative will be available during
those times to confirm your enrolment and provide receipts, if requested.
Payment must be received at the time of registration.
Visa,
MasterCard,
American Express (must be used for telephone registrations), debit cards, currently
dated cheques and cash are accepted forms of payment. Post-dated cheques are not
accepted.
Please do not send cash through the mail. A service charge
of $36.00 will be assessed on all NSF cheques.
Children's age
We specify ages with every children's activity to make sure the capacity of the
children and the course content are balanced. We will accept registration if the
child is or will be turning the specified age during the course.
Confirmation of enrolment
All registrations will receive confirmation in the mail. You will be contacted only
if the activity is full or there is a problem with the registration.
Financial assistance
The City of London would like to encourage all Londoners to participate in its many
leisure and recreation programs. For those unable to meet the full costs of recreation
programs, financial assistance may be available. This is based on gross family income
and documentation of income is requested.
Applications for assistance can be made through the mail or in person at any
of the above locations. Assistance may cover up to 100% of
the program costs. The balance must be received before enrolment is confirmed.
Assistance may be available to a maximum of $150.00 per family member for each
program session.
Non-city residents
The Community Services Department receives a significant appropriation of London
tax dollars to operate activities. For this reason, an additional fee is charged
to individuals who reside outside of the city. Non-resident fees are shown in
Spectrum as (N). Additional fees are as follows:
| Program Cost: |
$10 to $20 |
Additional Fee: |
$3.00 |
| Program Cost: |
Over $20 |
Additional Fee: |
$5.00 |
Program changes
The Community Services Department reserves the right to change, or cancel advertised
details about program activities when necessary. This may include rescheduling of
classes due to circumstances beyond our control. Refunds will not necessarily be
issued under such circumstances.
Program integration & volunteer assistance
The City of London is committed to providing access to services for all persons.
Persons with special needs are welcome to attend any recreation activity compatible
with their interests and abilities. Participants are encouraged to bring their own
volunteer support. This volunteer could be a friend, spouse, family member or care
giver. The volunteer is not charged a fee when they attend a program with a paying,
registered participant.
Aquatics leadership withdrawal fee
Withdrawal from any Aquatics Leadership program less than 2 weeks before the start
date will result in a withdrawal fee of $25.00. If a refund request is made, the
refund fee will also apply.
Withdrawal policy
- The effective date of the withdrawal is the date the withdrawal notice is
received by the City, regardless of the date the participant stopped attending
the class.
- If the request is received 10 working days or more prior
to the start of the first class, the amount refunded will be the full amount
less the refund administration fee.
- If the request is received less than 10 working days before the program begins,
the amount refunded will be the full amount less the cost of one class and the
refund administration fee.
- If the request is received after the program has begun, the amount refunded
will be the full amount less the cost of the classes offered to date and the
refund administration fee.
- Prorated refunds will not be issued for requests received after the 2nd
class.
- Refunds for 1 day workshops must be made 10 working days before the start
date of the course. The refund amount will be the full amount less the
refund administration fee.
- Please allow 4-6 weeks for processing a refund cheque. Refunds for registration
paid by credit card will appear on your next month's statement.
Refund administration fee
All refunds are subject to an administration fee of $8.00. Only 1 administrative
fee will be charged if more than one withdrawal is processed at the same time for
the same family. An administration fee is not charged if the withdrawal is due to
medical reasons or if the program is cancelled by Recreation Services. A medical
certificate may be requested by Recreation Services to substantiate a refund request.
No administration fee will be charged if you choose to leave your credit
on account for future use.
