The City of London would like to encourage all Londoners to participate in its many leisure and recreation programs. For those unable to meet the full costs of recreation programs, financial assistance may be available. This is based on family income and documentation of income is required. Assistance may cover up to 100% of the program costs. Call 519 661-5575 to speak to our customer service staff for more information on how to apply.

The City of London Community Services Department provides a Fee Subsidy Program to London residents who are in financial need. Fee Subsidy enhances access to recreation opportunities including programs and services, which also includes membership to the Seniors Centres.

How Can We Help? (click on the link below)

Who Can Apply?
< Any resident of London who may feel unable to pay the full participation fee.
< Financial assistance is available to a maximum of $150 per person for a 6 month program session. 
< Unused funds cannot be carried over to future sessions.

How Do I Apply?
< Apply prior to the time you register for a recreation activity or program.
< No appointment is necessary.
< Apply in person at one of the 6 customer service locations listed below.

Where Can I Apply?
1.  Market Tower, Customer Service, 151 Dundas St, 3rd Floor
2.  Canada Aquatic Games Center, 1045 Wonderland Rd. N
3.  South London Community Pool, 585 Bradley Ave.
4.  North London Optimist Community Centre, 1345 Cheapside Dr.
5.  Carling Heights Optimist Community Centre, 656 Elizabeth St.
6.  Kiwanis Seniors' Community Centre, 78 Riverside Dr.

What Do I Need To Show To Find Out If I Qualify?
When you request financial assistance, please provide records of income from all of your family's sources of funding.  Examples can include but are not limited to pay stubs, cheque stubs from government assistance, Child Tax Credits, child & spousal support payments, insurance benefits, current income tax returns, OSAP documents, band statements.

Assistance is based on the income of ALL members of your family, as well as the following:
<  the number of people in your family
<  whether financial assistance funds are still available for this session.

*To determine if you or your family might qualify for assistance, please refer to the chart below

How Do I Pay?
<  If you are eligible for less than 100% assistance, the balance of the program fees must be paid at the time of registration.
<  Payment may be made by Visa, American Express, MasterCard, debit card, cash or cheque (made payable to the City of London).  Sorry, we cannot accept post-dated cheques.

What If I Am Turned Down or Need More Assistance?
You can appeal for a greater financial assistance by sending a letter to the Customer Service Manager at P.O. Box 5045, London,  N6A 4L6 or dropping it off at any of the locations listed on the previous page. You can also make an appointment to speak directly to the manager by calling 519-661-5575.  Please include the following details:
< Your full name, address, phone number and date of application for financial assistance
< Reason you would like your request to be reconsidered
< All documents that could support your appeal (i.e. receipts, medical notes)

Your appeal will be reviewed within five days of receiving your request.  Appeal decisions are considered final.
 

I Still Have More Questions...
If you would like more information about the Financial Assistance Policy or any other information about Parks and Recreation, please call our Customer Service representatives at 519-661-5575.  They would be happy to answer your questions and can be reached between 8:30 am and 4:30 pm, Monday through Friday.
 

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