7-Day-A-Week service For Contractors & Builders
the information and assistance you need quickly using the Building Division's Interactive
Voice Response (IVR) System. This service is operational
seven days a week between 2 a.m. and 11 p.m. for you to:
- schedule or cancel inspections
- check the review status of your permit applications and inspections
- obtain inspection pass results
Time-saving and convenient, the IVR System works with any touch-tone phone. Voice
prompts throughout your call make it easy to use the service whether you are dealing
with a single transaction or multiple permits and inspections. The FAQs below and
User's Guide provide all the information you need to enjoy the benefits
of this Building Division service.
Frequently asked questions
How do I access the IVR Service?
To access the touch-tone IVR service, dial (519) 661-5284. You will then be prompted
to provide the following information:
- The application and/or permit number(s) for the address
- The inspection code number(s) listed in the
Note: The IVR User's Guide brochure is available in a pocket-sized version
from the Building Division, 7th Floor, City Hall, 300 Dufferin Avenue. You can also
request either the full-size or pocket-size version of the IVR User's Guide
by telephone 661-4555; fax 661-5184 or e-mail.
How up to date is the information provided through the IVR service?
The IVR System significantly improves the turnaround time for information on
applications and permits. Previously, the data entry of inspection results involved
a multi-step clerical process. With the IVR System, inspectors can now post results
as soon as they've completed an inspection. A voice mail message also may be left
for the client.
Why is there a 11 p.m. to 2 a.m. shutdown?
The three-hour period (11 p.m. to 2 a.m.) is used for daily back-up of data and
What record will exist for my IVR transaction?
At the end of your IVR call you'll be issued a confirmation number. We recommend
you keep a record of your confirmation numbers and associated transactions in case
they are needed for future reference.
Can I still communicate directly with Building Division staff?
Absolutely. Just as before, in-person and telephone inquires are handled by Building
Division staff, Monday to Friday, from 8:30 a.m. to 4:30 p.m. Also, if desired,
the IVR System allows the option of speaking directly with a staff member as long
as your call occurs within normal business hours. The IVR System was developed to
let contractors and builders zero in on the information they need almost around
the clock, seven days a week.