Business Plans 2012

The nature of our changing world has led many public sector organizations to adopt a service based approach to business planning. The City of London has identified the following nine service areas:

Culture

Economic Prosperity

Environmental Services

Parks, Recreation & Neighbourhood Services

Planning & Development Services

Protective Services

Social & Health Services

Transportation Services

Corporate, Operational & Council Services

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Culture
1.1.1	Centennial Hall
1.1.2	Arts, Culture & Heritage Advisory and Funding
1.1.3	Art Gallery & Museums
1.2.1	Heritage
1.3.1	Library Services
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Economic Prosperity
2.1.1	Business Attraction & Retention (LEDC)
2.1.2	Community Improvements/BIA
2.1.3	Conventions, Meetings & Events Attractions (LCC)
2.1.6	Tourism & Sports Attractions & Services (Tourism London)
2.1.7	Covent Garden Market
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Environmental Services
3.1.1	Kettle Creek Conservation Authority
3.1.2	Lower Thames Valley Conservation Authority
3.1.3	Upper Thames Conservation Authority
3.2.1	Environmental Programs
3.3.1	Recycling & Composting
3.3.2	Garbage Collection & Disposal
3.4.1	Wastewater Removal & Stormwater Management
3.5.1	Drinking Water Supply
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Parks, Recreation & Neighbourhood Services
4.1.1	Aquatics
4.1.2	Arenas
4.1.3	Children's Services
4.1.4	Community Centres
4.1.5	Community Development & Funding
4.1.6	Community Recreational & Leisure Programming
4.1.7	Golf
4.1.9	Special Events Coordination
4.1.10	Sports Services
4.1.11	Storybook Gardens
4.2.2	Parks & Horticulture
4.2.3	Parks & Natural Areas Planning & Design
4.2.4	Urban Forestry
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Planning & Development Services
5.1.1	Building Approvals
5.2.1	Land Use Planning
5.3.1	Development Approvals
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Protective Services
6.1.1	Animal Services
6.2.1	By-law Enforcement, Licensing & Property Standards
6.3.1	Emergency Management
6.3.2	Security Management
6.4.2	Fire & Rescue Services
6.4.3	Fire Prevention & Education
6.4.4	Specialized Rescue Services
6.5.1	Police Services
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Social & Health Services
7.1.1	Affordable Housing Planning & Funding
7.1.3	Social Housing Administration
	Social Housing Administration (London and Middlesex Housing Corporation)
7.2.1	Adult Day Programs
7.2.2	Long-term Care (Dearness Home)
7.2.3	Homemakers
7.3.3	Land Ambulance
7.3.4	Public Health
7.4.2	Homeless Support & Emergency Shelters
7.4.3	Substance Abuse (London Cares)
7.4.4	Immigration Services
7.4.5	Subsidized Transit
7.4.6	Ontario Works Program
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Transportation Services
8.1.1	Parking
8.2.1	Transit
8.3.2	Roadway Maintenance
8.3.3	Roadway Planning & Design
8.3.4	Snow Control
8.3.5	Street Lighting & Traffic Signals
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Corporate, Operational & Council Services
10.1.1	Administrative Services
10.1.2	Asset Management
10.1.3	Dispatch
10.1.4	Energy Conservation
10.1.5	Facilities
10.1.7	Fleet Management
10.1.8	Graphics, Surveying & Technical Services
10.1.9	Human Resources
	Human Resources (Planning, Environmental & Engineering Services)
10.1.10	Human Rights
10.1.12	Payroll
	Payroll (Planning, Environmental & Engineering Services)
10.1.13	Purchasing
10.1.14	Realty Services
10.1.15	Risk Management
10.1.16	Technology Services
10.2.1	Corporate Management
10.2.2	Government Liaison
10.2.3	Information & Archive Management
10.2.4	Strategic Planning
10.3.1	Advisory Committees
10.3.2	Audit
10.3.3	Councillors' Offices
10.3.4	Mayor's Office
10.3.5	Municipal Elections
10.3.6	Secretariat Support (City Clerk)
10.4.1	Capital Costs & Contingencies
10.4.2	Corporate Revenues
10.4.3	Financial Planning & Policy
10.4.4	Financial Services
10.4.5	Business Planning
10.5.1	Administration of Justice
10.5.2	Taxation
10.5.3	Corporate Communications
10.5.4	Customer Relations
	Customer Relations (Clerk's)
10.5.5	Licensing & Certificates
10.5.6	Cafeteria
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