New standards impact private sector business
The Ontario Government is developing new accessibility standards in the
areas of customer service, transportation, information and communications,
employment, and the built environment. The Accessible Customer Service Standard
is now law, while the other four standards are under development. The standards
will apply to all public and private sector organizations in Ontario. You'll
find on overview of the status
of the five standards on our website.
Training required for City suppliers of goods & services
Businesses and individuals that the City of London has contracted to
provide goods or services to customers must ensure that their employees
are trained on providing accessible customer service. This includes teachers
in the Spectrum Program, construction workers and more. In general,
any person or organization that does business with the City of London should
receive training before January 1, 2010.
There are many training resources
available that can be used at no charge plus on our website you'll find
a summary of compliance
People with disabilities are a significant and growing part of the population.
Over 15 per cent of Ontarians have a disability, and
this number will increase
as the population ages.