Accessible Customer Service Policy
first accessibility standard, the Accessibility Standards for Customer Service,
came into effect on January 1, 2008. Established under the
Accessibility for Ontarians with Disabilities Act, 2005 (the "AODA"), the standard
states what organizations in Ontario must do to make their goods and services more
accessible to people with disabilities.
The City of London is committed to providing quality goods and services that
are accessible to everyone. We have taken many initiatives to foster an inclusive
community by identifying and removing barriers faced by persons with disabilities.
The Accessible Customer Service
Policy (pdf) - approved by Council October 20, 2008 - ensures that our goods
and services are provided in a way that respects the dignity, independence, integration
and equal opportunity for all people. Please let us know of any access needs
you have by submitting the form Customer Accommodation
Initial Request which is available as a "fillable" pdf document. We
customer service feedback on our delivery of accessible
services and suggestions you may have for improvement.
All City of London employees are receiving training on providing accessible customer
service. Together with the
Committee, the City of London has developed a new
training video. You can view the video by clicking on either the
text link or the graphic.
For more information about the Accessibility Standards for Customer Service,
please visit the
Ministry of Community and Social Services website.