Accessible Customer Service Policy

Ontario's first accessibility standard, the Accessibility Standards for Customer Service, came into effect on January 1, 2008. Established under the Accessibility for Ontarians with Disabilities Act, 2005 (the "AODA"), the standard states what organizations in Ontario must do to make their goods and services more accessible to people with disabilities.

The City of London is committed to providing quality goods and services that are accessible to everyone. We have taken many initiatives to foster an inclusive community by identifying and removing barriers faced by persons with disabilities. The Accessible Customer Service Policy (pdf) - approved by Council October 20, 2008 - ensures that our goods and services are provided in a way that respects the dignity, independence, integration and equal opportunity for all people. Please let us know of any access needs you have by submitting the form Customer Accommodation Initial Request which is available as a "fillable" pdf document. We also welcome customer service feedback on our delivery of accessible services and suggestions you may have for improvement. 

All City of London employees are receiving training on providing accessible customer service. Together with the Accessibility Advisory Committee, the City of London has developed a new training video. You can view the video by clicking on either the text link or the graphic.

For more information about the Accessibility Standards for Customer Service, please visit the Ministry of Community and Social Services website.