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Accessibility London


The City of London is committed to providing quality goods, services and facilities that are accessible to all persons we serve and in a manner that respects dignity and independence. We will meet the needs of persons with disabilities in a timely manner and will do so by preventing and removing barriers to accessibility in customer service, information and communication, employment, the built environment, and transportation.

We are committed to the principles of independence, dignity, integration, and equality of opportunity, as described in the Accessibility for Ontarians with Disabilities Act (AODA).

Accessibility Plan 2013-2017

Under the AODA, all municipalities in Ontario are required to prepare an Accessibility Plan. London's Accessibility Plan reviews recent achievements and lays out the City's implementation plan for meeting accessibility standards over the next five years. The plan was developed by City staff and the Accessibility Advisory Committee (ACCAC).

Accessibility Policies

The City of London is committed to providing quality goods and services that are accessible to everyone. The Accessible Customer Service Policy - approved by Council October 20, 2008 - ensures that our goods and services are provided in a way that respects the dignity, independence, integration and equal opportunity for all people.

The City’s Integrated Accessibility Standards Policy addresses how the City of London achieves accessibility through meeting the AODA's requirements in the areas of Information and Communication, Employment, Transportation, and the Built Environment.

Website Accessibility

Listen to this website with BrowseAloud Plus. Whether you are using a Smartphone, Tablet, PC or Mac, BrowseAloud Plus will provide the speech and reading support tools you require for free.

BrowseAloud Plus reads website content out loud. New features include: dual-colour highlighting, MP3 maker, text magnification, screen masking, and an international languages translator.

How to use BrowseAloud Plus:

Click on the BrowseAloud button on the bottom right of this website to launch the BrowseAloud Plus toolbar then simply click any text to hear it read aloud.

Environmental and Parks Planning

As of January 2016, it is a mandatory requirement of the Accessibility for Ontarians with Disabilities Act (AODA) for large public sector organizations, like the City of London, to consult with the public and people with disabilities on the design of public spaces, more specifically on:

  • Recreational trails;

  • Outdoor play spaces;

  • Rest areas along exterior paths of travel, and;

  • Accessible on-street parking.

To provide comments on parks and playground projects that are in the planning phase please visit our 2016 Park Projects page where a list of current projects with a short description and contact person for each can be found.

Our parks and playgrounds are designed so that adults and children with various levels of physical and sensory ability can enjoy recreation together in a shared environment. Please visit our Accessible Playgrounds page for more information and a list of current playgrounds with enhanced accessible features.

You can also participate in our accessible playground survey and provide input on existing playgrounds:

Feedback or Concerns

If you have an issue or concern regarding inaccessible municipal services, please contact us via email, in person, by telephone, in writing, or by completing an Accessibility Feedback Form. We  encourage you to share your feedback with us about accessibility at the City of London, and we are always looking for ways to improve.

Alternate Formats or Communication Supports

Please contact us if you need information in an alternate format, or require the assistance of a communication support. Arrangements are made upon request by submitting a Customer Accommodation Request Form, and at no additional cost.

Temporary Service Disruptions

The City of London strives to operate its services and facilities without interruption. However, at times disruptions will occur. In these cases, we will make reasonable efforts to notify the public of the disruption and its anticipated duration. The notice will be provided at the location of the disruption, on our Temporary Service Disruptions webpage, and/or through other means of communication. Information about road construction is available on the Renew London Road Report.

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