The City of London is committed to providing quality goods, services and facilities that are accessible to all persons we serve and in a manner that respects dignity and independence. We will meet the needs of persons with disabilities in a timely manner and will do so by preventing and removing barriers to accessibility in customer service, information and communication, employment, the built environment, and transportation.
We are committed to the principles of independence, dignity, integration, and equality of opportunity, as described in the Accessibility for Ontarians with Disabilities Act (AODA).
2013-2017 City of London Accessibility Plan and Annual Status Update Reports
Under the AODA, all municipalities in Ontario are required to prepare an Accessibility Plan and annual status update reports. London's 2013-2017 Accessibility Plan reviews recent achievements and lays out the City's implementation plan for meeting accessibility standards over the next five years. The plan was developed by City staff and the Accessibility Advisory Committee (ACCAC). The 2014 Status Update Report and 2015 Status Update Report provide information on the measures taken to implement the Accessibility Plan.
The City of London is committed to providing quality goods and services that are accessible to everyone. The Accessible Customer Service Policy - approved by Council October 20, 2008 - ensures that our goods and services are provided in a way that respects the dignity, independence, integration and equal opportunity for all people.
The City’s Integrated Accessibility Standards Policy addresses how the City of London achieves accessibility through meeting the AODA's requirements in the areas of Information and Communication, Employment, Transportation, and the Built Environment.
Alternate Formats or Communication Supports
Please contact us if you need information in an alternate format, or require the assistance of a communication support. Arrangements are made upon request by submitting a Customer Accommodation Request Form, and at no additional cost.
Listen to this website with BrowseAloud Plus. Whether you are using a Smartphone, Tablet, PC or Mac, BrowseAloud Plus will provide the speech and reading support tools you require for free.
BrowseAloud Plus reads website content out loud. New features include: dual-colour highlighting, MP3 maker, text magnification, screen masking, and an international languages translator.
How to use BrowseAloud Plus:
Click on the BrowseAloud button on the bottom right of this website to launch the BrowseAloud Plus toolbar then simply click any text to hear it read aloud.
Environmental and Parks Planning
Under the Accessibility for Ontarians with Disabilities Act (AODA) large public sector organizations, like the City of London, are required to consult with the public and people with disabilities on the design of public spaces, more specifically on:
Outdoor play spaces;
Rest areas along exterior paths of travel, and;
Accessible on-street parking.
To provide comments on parks and playground projects that are in the planning phase please visit our Park Projects page where a list of current projects with a short description and contact person for each can be found.
Our parks and playgrounds are designed so that adults and children with various levels of physical and sensory ability can enjoy recreation together in a shared environment. Please visit our Accessible Playgrounds page for more information and a list of current playgrounds with enhanced accessible features.
Feedback or Concerns
If you have an issue or concern regarding inaccessible municipal services, please contact us via email, in person, by telephone, in writing, or by completing an Accessibility Feedback Form. We encourage you to share your feedback with us about accessibility at the City of London, and we are always looking for ways to improve.
Temporary Service Disruptions
The City of London strives to operate its services and facilities without interruption. However, at times disruptions will occur. In these cases, we will make reasonable efforts to notify the public of the disruption and its anticipated duration. The notice will be provided at the location of the disruption, on our Temporary Service Disruptions webpage, and/or through other means of communication. Information about road construction is available on the Renew London Road Report.