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Accessibility Requirements for City Suppliers of Goods and Services


 

Accessible Customer Service Training

In 2007, the Ontario Government adopted Accessibility Standards for Customer Service under the Accessibility for Ontarians with Disabilities Act (AODA). All public sector organizations in Ontario must comply with the regulation by January 1, 2010. All private sector organizations in Ontario must comply by January 1, 2012.

One of the requirements in the regulation is that any person or organization that provides goods or services on behalf of the City of London must receive training on providing accessible customer service.

Integrated Accessibility Standards Training

In July 2011, the Integrated Accessibility Standards became law under the AODA. Under the regulation, all persons who provide goods, services, or facilities on behalf of the City of London must be trained on the requirements of the Integrated Accessibility Standards and the Ontario Human Rights Code.

What Does this Mean for You?

Businesses and individuals that the City of London has contracted to provide goods or services to customers must ensure that their employees are trained on both of these standards as of January 1, 2014.

There are many training resources available that can be used at no charge:

 

City of London Customer Service Training Video

Accessibility Directorate of Ontario's Customer Service Training Video

AccessForward Integrated Accessibility Standard Regulation Training Videos

Ontario Human Rights Commission Training Videos

Have Questions?

For questions about the AODA or accessibility standards, please contact:

Accessibility for Ontarians with Disabilities Act (AODA) Contact Centre

Phone: 1-866-515-2025
TTY: 416-325-3408
TTY Toll-free: 1-800-268-7095
Fax: 416-325-3407
Website: www.AccessON.ca

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