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Accessibility Requirements for City Suppliers of Goods and Services


Accessible Customer Service Training

In 2007, the Ontario Government adopted Accessibility Standards for Customer Service under the Accessibility for Ontarians with Disabilities Act (AODA). 

One of the requirements of the regulation is that any person or organization that provides goods or services on behalf of the City of London must receive training on providing accessible customer service.

Integrated Accessibility Standards Training

In July 2011, the Integrated Accessibility Standards became law under the AODA. Under the regulation, all persons who provide goods, services, or facilities on behalf of the City of London must be trained on the requirements of the Integrated Accessibility Standards and the Ontario Human Rights Code.

What Does this Mean for You?

Businesses and individuals that the City of London has contracted to provide goods or services to customers must ensure that their employees are trained on both of these standards as of January 1, 2014.

There are many training resources available that can be used at no charge:

Have Questions?

For questions about the AODA or accessibility standards, please contact:

Accessibility for Ontarians with Disabilities Act (AODA) Contact Centre

Phone: 1-866-515-2025
TTY: 416-325-3408
TTY Toll-free: 1-800-268-7095
Fax: 416-325-3407

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