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Service London


Service London is about "delivering value through integrated customer centred service."  This means delivering services that are important to citizens and focused on their specific needs.  Accessing service should be easy and there should be "no wrong door" to access City of London services.


In order to achieve this, the City of London is making changes to each of our three main service channels: online, phone and in person.  The Service London Implementation Plan, approved by Council in December 2012, outlines the strategic investments we will be making in the coming years.

Service London Results

We are committed to providing customer service that is:

Simple - services that are timely and easy to access

Seamless - effective integration between service areas and organizations

Personalized - delivery is customized, engaging and proactive

Accountable - results are efficient, consistent, reliable and accurate

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