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Vehicle for Hire Licensing


The City of London introduced the Vehicle for Hire By-law in 2017 to better regulate taxicabs, limousines, and private vehicle for hire companies (e.g. Uber, Facedrive) to help promote a greater sense of safety for both drivers and passengers.

The below information, as well as the Vehicle for Hire By-law, should be read in their entirety to obtain a licence.


NOTICE

The Vehicle for Hire By-law - Regulation 3 has been amended based on feedback received from the public. Please click the below link to review the amendments.

Vehicle for Hire By-law - Regulation 3 - Amended September 24, 2019

The City of London would like to thank all those who provided comments. Please check back regularly for updates.


 

See Below for Additional Information

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  • The Vehicle for Hire By-law Regulations

    Vehicle for Hire By-law

  • Taxi Cab & Limousine Drivers

    A vehicle for hire driver licence application form is available on the 7th floor of City Hall, or for download here.

    Every application for a new driver must include:

    • An Ontario Drivers Licence;
    • Canadian Citizenship, Permanent Resident Status, or a Work Permit (and possibly a visa) issued by the Government of Canada;
    • A Police Records Check dated no later than 60 days prior to the application (note: criminal convictions within the last five years may result in a licence not being issued); a third-party police check obtained online is also suitable;
    • A Ministry of Transportation Driver’s Record (abstract) dated no later than 60 days prior to the application.

    Applicants may choose between a 12 or 24-month licence. Driver licence fees are $5/month. The associated fees are:

    12 months          $60.00

    24 months          $120.00

    Please speak to our licensing staff regarding taxi and limo plates.

  • Driver Training

    Driver training, though not required by the by-law, can help develop good driver habits. Topics covered include a focus on by-law regulations, customer service, the role of enforcement, dealing with persons varying abilities, and sensitivity training. The City of London does not offer such courses but you can contact the following to inquire about training:

    Bob Barker (independent) Tel 514-803-7518 or rkbarker94@gmail.com

    Yellow London Taxi Tel 519-657-1111

    NOTE: The City of London does not endorse or monitor any of the courses or instructors listed here.  These are simply provided as a courtesy.

  • Starting a Private Vehicle for Hire Company

    Before starting and operating a Vehicle for Hire company, all of the below information should be read in conjunction with the City of London Vehicle for Hire By-law:

    • Speak with Service Ontario to determine if the business will operate under an individual or a company;
    • A Vehicle for Hire Broker Licence is required;
    • Each driver who operates within the brokerage will need complete or provide the following:
    • All of the above driver information will need to be reviewed by the brokerage to determine if it complies with the City of London Vehicle for Hire By-law.

    Fee Breakdown:

    • The Vehicle for Hire Broker Licence must be renewed each October, plus a $0.25c per trip fee which is to be provided to the City by the 15th of each month.
    Transportation Network Company Fees Plus Applicable Taxes
    1-50 Vehicles $1000 plus $0.25c per Trip
    51-100 Vehicles $5000 plus $0.25c per Trip
    101-500 Vehicles $10000 plus $0.25c per Trip
    501-1000 Vehicles $15000 plus $0.25c per Trip
    1000 plus Vehicles $50000 plus $0.25c per Trip

     

  • Working for a Private Vehicle for Hire Company

    If you are currently working or planning on working for a private vehicle for hire company (e.g. Uber, Facedrive), all documents, inquiries, and fees should be sent through the company. The company provides the City with a list of all driver's names, driver's documents, and applicable fees. No documents or fees should be submitted to the City of London by the driver, unless otherwise specified.

  • Fees

    Although we attempt to keep this page up-to-date, please refer to the City of London Vehicle for Hire By-law, Schedule 5 - Fees for the most accurate fees.

    • Licence fees identified in this By-law are non-refundable.
    • Each fee listed below shall be charged by the City in each particular instance.
    CATEGORY FEE PLUS APPLICABLE TAXES

    Driver Licence

    - Cab, Accessible Cab, Limousine

    $60 per year

    $120 every two years

    Owner Licence

    - Class A & Class B Cab

    - Limousine

    - Class A & Class B Accessible Cab

    $750 per year
    General Broker Licence $400 per year

    Transportation Network Company

    - 1-50 Vehicles

    - 51-100 Vehicles

    - 101-500 Vehicles

    - 501-1000 Vehicles

    - 1000 plus Vehicles

     

    $1000 plus $0.25c per Trip

    $5000 plus $0.25c per Trip

    $10000 plus $0.25c per Trip

    $15000 plus $0.25c per Trip

    $50000 plus $0.25c per Trip

    Replacement of Owner Plate or driver Licence Replacement $35
    Cab or accessible Cab Priority List

    $25 one-time fee

    Request for Appeal of Decision of Licence Manager $100

     

  • 2018 Vehicle for Hire Ride Statistics
  • 2018 Staff Reports
  • File a Complaint

    If you wish to make a complaint against the driver of a taxi, limousine, or private vehicle for hire, first, contact the company (e.g. Checker, Yellow, UBER, Facedrive). Then contact our Licensing Office and an enforcement officer will investigate.

    To submit a complaint, email the following information to Licensing@London.ca.

    • Your name;
    • Your contact information;
    • Vehicle for Hire Company;
    • Plate number (if available);
    • Detailed description of the complaint, images are welcome.

    Note, we required your contact information so that the assigned By-law Enforcement Officer may contact you for further information. Your information is not public knowledge and cannot be accessed by the public.

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