The official website of the City of London300 Dufferin Avenue519-661-CITY (2489)3-1-1 (within London)

Vehicle for Hire Licensing


Vehicle for Hire By-law

The Vehicle for Hire by-law is to be read along with the following regulation documents:

Regulation 1 - Amended June 12, 2019 - speaks to limousine vehicle types, conditions of vehicles, and more.

Regulation 2 - Amended November 18, 2018 - speaks to cab colours.

Regulation 3 - Created November 5, 2018 -  speaks to cameras, fares, safety certificates and more

Regulation 4 - Created Feb 6, 2019 - speaks to top lights and identification within the vehicle

 

2018 Staff Reports

January 23, 2018 - Six  Month Review

May 1, 2018 - One Year Review

July 16, 2018 - Industry Consultation

September 11, 2018 - Public Participation Meeting

October 10, 2018 - Vehicle for Hire By-law Amendments

2018 Vehicle for Hire Ride Statistics

2018 Vehicle for Hire Chart

 

Private Vehicle for Hire Drivers

Private vehicle for hire drivers who are driver partners with UBER will register online with UBER. Drivers must contact UBER with respect to their licence.

Contact our Licensing Office for general inquiries related to the By-law, or contact UBER for more detailed information regarding your licence.

If you are working for or represent another Transportation Network Company or Private Vehicle for Hire Service, contact our office as to how to proceed with a new TNC broker licence. Please also refer to the Vehicle for Hire By-law and related Regulations (above) for complete information.

Taxi Cab & Limousine Drivers

A vehicle for hire driver licence application form is available on the 7th floor of City Hall, or for download here.

Every application for new driver must be accompanied by/provide proof of:

  • An Ontario drivers licence;
  • Canadian citizenship, permanent resident status, or a work permit (and possibly a visa) issued by the Government of Canada;
  • A Police Records Check dated no later than 60 days prior to the application (note: criminal convictions within the last five years may result in a licence not being issued); a third-party police check obtained online is also suitable;
  • A Ministry of Transportation Driver’s Record (abstract) dated no later than 60 days prior to the application.

Applicants may choose between a 12 or 24-month licence. Driver licence fees are $5/month. The associated fees are:

12 months                   $60.00

24 months                   $120.00

Please speak to our licensing staff regarding taxi and limo plates.

Training for Drivers

Driver training, though not required by the by-law, can help develop good driver habits. Topics covered include a focus on by-law regulations, customer service, the role of enforcement, dealing with persons varying abilities, and sensitivity training. The City of London does not offer such courses but you can contact the following to inquire about training:

Bob Barker (independent) Tel 514-803-7518 or rkbarker94@gmail.com

Yellow London Taxi Tel 519-657-1111

NOTE: The City of London does not endorse or monitor any of the courses or instructors listed here.  These are simply provided as a courtesy.

Make a Complaint

If you wish to make a complaint against the driver of a taxi, limo or private vehicle for hire, you need to first contact the company (Ex: Checker, Yellow or UBER). Then contact our Licensing Office and an enforcement officer will investigate. To submit a complaint, email the details to Licensing@London.ca.

 

Last modified: