The City of London provides services to residents regardless of their immigration status.
When you apply for, or use City services, City of London employees will not ask about immigration status or personal information unless there is a legislative requirement to do so. In such cases where immigration status must be documented, staff will not disclose your immigration status to the Canadian Border Services Agency or to the police.
In many cases, City services may be accessed with proof of identification only. Proof of identification or residency is not necessarily an official government document. Depending on the service, proof of identification or residency can be as simple as a telephone bill that shows your address.
Review identification requirements for commonly accessed municipal services in London in the 'Related Content" section of this page or call 519 661-2489 to be transferred to the direct service. You can also e-mail ASKCITY@london.ca with your question. You do not need to provide any personal information when asking for information.
Free of Fear Services for All Policy - Frequently Asked Questions